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Ticket Resolution Summary Owner Reporter
#238 fixed add optional filtering for ticket creation bas lquentin@…
Description

Add a filtering option to prevent anyone from adding new tickets via email2trac, without using trac permissions. In my case, to prevent users from sending a new ticket by email if mistaking on the email address. I wrote a dirty fix for that, using an additional configuration file, in which the email addresses of the allowed creators are comma-separated. The patch is attached here.

#239 fixed 'Reply-to' links to invalid email addresses in some browsers bas sil
Description

The 'Reply to' link points to an invalid to- (and cc-)address.

For instance, if the reporter has the address reporter@…, and a copy of the reply has to be send to tickets@…, the addresses will get invalid in Google Chrome and Safari; the to-address will be reporter%40example.com, and the cc-address will be tickets%40example.com.

The mail addresses are correctly shown in Internet Explorer and Mozilla-based browsers.

#241 fixed Strange error on CentOS-5.5, email2trac-2.0.2, python-2.5 bas edward.b.matheson@…
Description

Getting

Apr 11 13:03:02 ipcontrol1 postfix/local[27214]: 3397AF38130: to=<d318-support@ipcontrol1.atol>, relay=local, delay=0.86, delays=0.07/0.01/0/0.78, dsn=5.3.0, status=bounced (Command died with status 1: " /usr/local/bin/email2trac --project=atol --ticket_prefix=d318support". Command output: Traceback (most recent call last):   File "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit     self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line 731, in flush     self.stream.flush() IOError: [Errno 27] File too large Traceback (most recent call last):   File "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit     self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line 731, in flush     self.stream.flush() IOError: [Errno 27] File too large Traceback (most recent call last):   File "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit     self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line 731, in flush     self.stream.flush()
  • Currently have postfix setup with /var/trac/aliases owned by the 'apache' user, which is how trac runs.
  • running Python 2.5.5
  • aliases file looks like
    trac: "| /usr/local/bin/email2trac --project=atol"
    d318-support: "| /usr/local/bin/email2trac --project=atol --ticket_prefix=d318support"
    
  • trac is installed in /var/trac/atol
    • db file is writable by user 'apache'
    • world has r-x perms on all dirs
  • I *CAN* get it working as root using your msg.txt:
    root@myhost # /usr/local/bin/email2trac < /tmp/msg.txt 
    saving email to /tmp/tmpdeh4T6.email2trac
    writing body to /tmp/tmp2DcydZ.email2trac
    
  • but does *nothing* using run_email2trac j
  • selinux is disabled
  • email2trac.conf is simple
    DEFAULT]
    project: /var/trac/atol
    debug: 1
    log_type: file
    log_level: debug
    log_file: /tmp/email2trac.log
    umask: 022
    spam_level: 5
    reply_all : 0
    mailto_link: 0
    umask: 022
    email_header: 0
    trac_version: 0.12
    enable_syslog : 1
    alternate_notify_template :
    alternate_notify_template_update :
    drop_spam : 0
    verbatim_format: 1
    strip_signature: 0
    email_quote: >
    strip_quotes: 0
    ignore_trac_user_settings: 0
    black_list: MAILER-DAEMON@
    drop_alternative_html_version: 1
    ticket_update: 1
    strip_signature: 1
    html2text_cmd: /usr/bin/html2text -nobs
    
    [atol]
    spam_level : 1
    d318support_component : Branch_Support
    d318support_ttd : D318-support
    atolsupport_ttd : atol-support 
    

I've spent quite a bit of time trying to solve this .. and am truly flummoxed. I've tried the system /usr/bin/python ( Python 2.4.3 ) .. didn't make any difference. I am not getting enough info from the error to find the problem. Any suggestions on how i can get more info out? The response in the mail is long and just repeats:

 "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit
    self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line
    731, in flush     self.stream.flush() IOError: [Errno 27] File too large
    Traceback (most recent call last):   File
    "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit
    self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line
    731, in flush     self.stream.flush() IOE
  • All I get in the output log is
    email2trac atol: Found trac version: 0.12
    email2trac atol: Loading environment /var/trac/atol
    

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