Custom Query (332 matches)

postfix/local[7510]: 29C2939C004: to=<ticket@ffff.de>, relay=local, delay=0.95, delays=0.04/0.
01/0/0.9, dsn=5.3.0, status=bounced (Command died with status 1: "/usr/local/bin/run_email2trac". Command output: TD: saving
 email to /tmp/tmpAQf2AX.email2trac )

Ticket is correctly in the ticketsystem, but the sender gets a undelivered mail back of the mail system.

Hi,

I have trac 0.11.4 installed, and our company want to simply reply to
the
trac notification email and result in add a new comment to the same
thread
in the Trac system.
After I did some research on google, I found your plugin which just
fits our
needs: email2trac

somehow after I install email2trac, replying the email will not update
comment in trac.
I guess it's because we didn't setup our own mail agent server like
sendmail
or postfix?

Here is how I install email2trac:

./configure prefix=/trac
make
make install

our project locates at /trac/sh, and the trac.ini configuration file:
[notification]
always_notify_owner = true
always_notify_reporter = true
smtp_always_bcc = jason.gao@ubill.cn <mailto:cjason.gao@ubill.cn>
smtp_always_cc = test.list@ubill.cn  (this is the QA team)
smtp_enabled = true
smtp_from = sh@ubill.cn
smtp_from_name = QA
smtp_password = xxxxxxxx
smtp_port = 25
smtp_replyto = no-reply@ubill.cn
smtp_server = 211.150.67.13
smtp_subject_prefix = [Ubill-Trac]
smtp_user = daemon@ubill.cn
use_public_cc = False


and the following it the email2trac.conf:

[DEFAULT]
project: /trac/sh
debug: 1
umask: 022
spam_level: 0
reply_all : 0
mailto_link: 0
email_header: 0
trac_version: 0.11
enable_syslog : 1
alternate_notify_template :
alternate_notify_template_update :
drop_spam : 0
verbatim_format: 1
strip_signature: 0
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
drop_alternative_html_version: 1
trip_signature: 1
ticket_update: 1

[bas]
project:
spam_level:


the smtp_server is not owned by our company, so I did not know how to
config
it as described as
here:https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracMta

Please suggest how should I do to make it work! Thank you for your
time and
help!

Let me know you need any more information. Looking forward to your
reply.

Best Regards,
Jason

This is related to ticket #126.

I'm using v 1.0.0 of email2trac and v 0.11 of Trac, and found that the egg cache problem has not been wholly fixed. I had to make the following change after the call to ReadConfig?(), but before the call to Environment(). Without this change, I got a traceback that it was trying to use a .python-eggs directory under the sendmail directory tree (/var/spool/mqueue/.python-eggs) when Environment() is called.

if settings.has_key('python_egg_cache'):

python_egg_cache = str(settingspython_egg_cache?) os.environPYTHON_EGG_CACHE? = python_egg_cache

Dennis