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Ticket Resolution Summary Owner Reporter
#250 fixed Support for trac version 0.13 bas simeonov@…
Description

I was trying to setup email2trac with our new trac installation (latest development version), and new tickets were not created for the emails. Then I realized that email2trac was reporting in the syslog that trac version 0.13 is not supported. With a small patch to /usr/bin/email2trac to ignore this, now my tickets are being created (attachments are working too). Are there any reasons (known problems) for not "officially" supporting trac 0.13?

-- Alexander

#251 fixed NameError prevents script from running bas kofal002@…
Description

With the latest version of Email2Trac on Windows Server 2008 r2 and Python 2.7.1 (with Windows Extensions installed), I get this error:

Traceback (most recent call last):
  File "C:/.../Email2Trac/email2trac.py", line 2382, in <module>
    logger = setup_log(settings, os.path.basename(settings.project), debug_interactive)
  File "C:/.../Email2Trac/email2trac.py", line 2281, in setup_log
    log_handler = logging.handlers.NTEventLogHandler(logid, logtype='Application')
NameError: global name 'logid' is not defined

The phrase "logid" appears nowhere else in the script. I tried just changing "logid" to 1 and got a different error:

Traceback (most recent call last):
  File "C:/.../Email2Trac/email2trac.py", line 2382, in <module>
    logger = setup_log(settings, os.path.basename(settings.project), debug_interactive)
  File "C:/.../Email2Trac/email2trac.py", line 2281, in setup_log
    log_handler = logging.handlers.NTEventLogHandler(1, logtype='Application')
  File "C:\Python27\lib\logging\handlers.py", line 917, in __init__
    self._welu.AddSourceToRegistry(appname, dllname, logtype)
  File "C:\Python27\lib\site-packages\win32\lib\win32evtlogutil.py", line 35, in AddSourceToRegistry
    "SYSTEM\\CurrentControlSet\\Services\\EventLog\\%s\\%s" % (eventLogType, appName))
pywintypes.error: (5, 'RegCreateKey', 'Access is denied.')

Changing this to a different log type prevents this from happening. Instead of ending on a fatal error, perhaps if Windows logging does not work, default to a local log file instead?

#252 fixed Option to automatically add reporter to ticket cc field bas kofal002@…
Description

Hello,

We're using a Trac instance for both internal and customer-facing ticket reports, and want to be able to reply to tickets to send a customer (the reporter on an auto-generated ticket). However, we don't want to use the always_notify_reporter option in Trac, to avoid mailing developers about normal tickets.

Thus, we need a way to mail a reporter about Email2Trac tickets only. I believe the easiest way to do this would be to set a cc field on ticket creation with the email of the reporter. However, to my knowledge a default_cc field in email2trac.conf would not accept a reporter variable.

Could there be an option to automatically add the reporter (which, with email2trac, will always be an email address) to the CC field of any new tickets?

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