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Ticket Resolution Summary Owner Reporter
#180 fixed patch allow specific tracs to disable workflow on tickets bas zac@…

Here's the patch. It allows individual trac instances to be configured to stop tickets from automatically being reopened on email. It defaults to off:

--- /usr/bin/email2trac 2009-10-03 00:01:24.000000000 +0000
+++ /root/email2zac     2010-02-14 02:50:49.000000000 +0000
@@ -267,6 +267,11 @@
                        self.IGNORE_TRAC_USER_SETTINGS = 0
+               if parameters.has_key('email_triggers_workflow'):
+                       self.EMAIL_TRIGGERS_WORKFLOW = int(parameters['email_tri
+               else:
+                       self.EMAIL_TRIGGERS_WORKFLOW = 1
        def spam(self, message):
                # X-Spam-Score: *** (3.255) BAYES_50,DNS_FROM_AHBL_RHSBL,HTML_
@@ -644,7 +649,7 @@
                # reopen the ticket if it is was closed
                # We must use the ticket workflow framework
-               if tkt['status'] in ['closed']:
+               if tkt['status'] in ['closed'] and self.EMAIL_TRIGGERS_WORKFLOW:
                        #print controller.actions['reopen']
#181 fixed python error when email2trac gets an email with any kind of attachment bas smcbutler

when we send an email to the email2trac address we get the following python error.

i've looked through the archives and couldn't find anything similar (surprisingly)

help! :)

<support@…>: Command died with status 1:

"PYTHON_EGG_CACHE=/var/trac; export PYTHON_EGG_CACHE; /usr/local/bin/email2trac --ticket_prefix=vsc_trac". Command output: TD: saving email to /tmp/tmpGxSGuz.email2trac

Reporting-MTA: dns; X-Postfix-Queue-ID: 64A8E20B9C X-Postfix-Sender: rfc822; simon@… Arrival-Date: Sat, 20 Feb 2010 19:45:02 -0800 (PST)

Final-Recipient: rfc822; support@… Original-Recipient: rfc822;support@… Action: failed Status: 5.3.0 Diagnostic-Code: x-unix; TD: saving email to /tmp/tmpGxSGuz.email2trac

#182 fixed Email2trac on Dreamhost bas shildebrand@…
I'm trying to install on Dreamhost but having trouble. Would it be
to get into this deeper with you to try and figure out what's going
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