Custom Query (330 matches)

I'm planning to use email2trac, but I have a small problem -- the email I need to use for requests is frequently CC'd by my clients as part of long conversation threads. As a result, a bunch of tickets are created that should really be updates to one ticket. Unfortunately, I can't really force them to set the #NNN for ticket number in the subject.

I was wondering if there is a possibility of an enhancement to update_ticket functionality: if there is a "Re:" in the subject and no ticket number, it would look at all tickets that are currently open and try to find a summary that matches the subject (with and without the "Re:"). If there is an open ticket with this match, it would update it instead of creating a new ticket.

Hi,

I've tried replying to the notification sent from newly
created tickets. Also I've set the following in the email2trac.conf

[avalanche]
project: /var/www/trac/avalanche
ticket_update: 1
strip_quotes: 1
trac_version: 0.12

This is my subject line:

RE: [avalanche] #40:
testing adding base url to [trac] in trac.ini

How come it doesn't update the ticket? Is there something wrong in the
subject line? Am I
missing something?

Please advice.

Thanks,
Mark

Hello. The email2trac plug-in is partially working for me. I can post new tickets, Cc, modify tickets etc but when I reply to a ticket in my email the updates don't show up in View Tickets.

I have set the ticket_update and ticket_update_by_subject to 1. Also I am using the proper format in the subject when I create a ticket update.

Subject: #34: Bas (Which will update ticket 34) does not show up in trac.