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Ticket Resolution Summary Owner Reporter
#131 fixed AttributeError: 'module' object has no attribute 'collapse_rfc2231_value' bas otto@…
Description

Hi,

i tried to install email2trac. But while trying

email2trac < mail.txt 
TD: new_ticket
user_dict[summary] =
user_dict[reporter] =
user_dict[owner] =
user_dict[description] =
user_dict[type] = defect
user_dict[status] =
user_dict[priority] = major
user_dict[milestone] =
user_dict[component] = test
user_dict[version] = 2.00
user_dict[keywords] =
user_dict[cc] =
TD: Message part: Content-Type: text/plain
TD:               Inline body part
TD: saving email to /tmp/tmpLj7jjn.email2trac

i got the following message in syslog an no ticked has been created:

Apr  6 17:25:52 web2 email2trac: Traceback (most recent call last):
Apr  6 17:25:52 web2 email2trac:   File "/usr/local/bin/email2trac", line 1564, in ?     tktparser.parse(sys.stdin)
Apr  6 17:25:52 web2 email2trac:   File "/usr/local/bin/email2trac", line 981, in parse     self.new_ticket(m, spam_msg)
Apr  6 17:25:52 web2 email2trac:   File "/usr/local/bin/email2trac", line 799, in new_ticket     message_parts = self.get_message_parts(msg)
Apr  6 17:25:52 web2 email2trac:   File "/usr/local/bin/email2trac", line 1136, in get_message_parts     format = email.Utils.collapse_rfc2231_value(part.get_param('Format', 'fixed')).lower()
Apr  6 17:25:52 web2 email2trac: AttributeError: 'module' object has no attribute 'collapse_rfc2231_value'

/tmp/tmp2pskyA.email2trac shows the same content as the mail.

some idea on it?

#225 fixed Attribute Error(s) bas anonymous
Description

I am receiving the following after running python email2trac.py < C:\Inetpub\mailroot\Drop\msg.eml from the command prompt:

Traceback (most recent call last):

File "email2trac.py", line 2223, in <module>

logger = setup_log(settings, os.path.basename(settings.project), debug_inter

active)

File "email2trac.py", line 2128, in setup_log

log_handler = logging.handlers.SysLogHandler?('/dev/log')

File "C:\PROGRA~1\BITNAM~1\python\lib\logging\handlers.py", line 594, in ini

t

self._connect_unixsocket(address)

File "C:\PROGRA~1\BITNAM~1\python\lib\logging\handlers.py", line 602, in _conn

ect_unixsocket

self.socket = socket.socket(socket.AF_UNIX, socket.SOCK_DGRAM)

AttributeError?: 'module' object has no attribute 'AF_UNIX' Error in atexit._run_exitfuncs: Traceback (most recent call last):

File "C:\Program Files\BitNami? Trac Stack\python\lib\atexit.py", line 24, in _

run_exitfuncs

func(*targs, kargs)

File "C:\PROGRA~1\BITNAM~1\python\lib\logging\init.py", line 1355, in shut

down

h.close()

File "C:\PROGRA~1\BITNAM~1\python\lib\logging\handlers.py", line 635, in close

self.socket.close()

AttributeError?: SysLogHandler? instance has no attribute 'socket' Error in sys.exitfunc: Traceback (most recent call last):

File "C:\Program Files\BitNami? Trac Stack\python\lib\atexit.py", line 24, in _

run_exitfuncs

func(*targs, kargs)

File "C:\PROGRA~1\BITNAM~1\python\lib\logging\init.py", line 1355, in shut

down

h.close()

File "C:\PROGRA~1\BITNAM~1\python\lib\logging\handlers.py", line 635, in close

self.socket.close()

AttributeError?: SysLogHandler? instance has no attribute 'socket'

Here's my environment: Trac running on Windows Server 2003, SP 2, x86 That server is not running Exchange, so I installed the built-in SMTP server. I followed the directions at https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracInstallation/Windows (downloaded the three files, renamed them, put them in C:\Program Files\BitNami? Trac Stack\python\, and changed #configfile = '@email2trac_conf@' to configfile = 'email2trac.conf')

My overall goal is to be able to send emails to an email address, and have those emails generate a ticket within Trac. I am able to see that my email made it to C:\Inetpub\mailroot\Drop\, but it looks like the email is not being processed. My guess is that there is an issue with the configuration of a few files, but I'm at a loss as to a fix, as I am a complete noob.

Does anyone have any thoughts?

#326 fixed Automatically reopened a ticket closed bas ivanelsonnunes@…
Description

The email2trac automatically reopened a ticket now closed. How to avoid this behavior?

[DEFAULT]
project: /var/trac/projects/banana
debug: 1
black_list: MAILER-DAEMON@
drop_spam : 1
drop_alternative_html_version: 1
email_quote: >
html2text_cmd:
ignore_trac_user_settings: 0
inline_properties: 1
reply_all : 0
spam_level: 5
strip_quotes: 1
strip_signature: 1
ticket_update: 1
ticket_update_by_subject: 1
ticket_update_by_subject_lookback: 30
umask: 022
verbatim_format: 1
log_type: file
log_file: /var/tmp/email2trac.log
mta_user: nobody
DEFAULT_keywords  : ServiceDesk
DEFAULT_component : TRAC
DEFAULT_priority  : Alta
DEFAULT_severity  : Normal
DEFAULT_type      : Triagem
DEFAULT_parents   : 0

[banana]
project: /var/trac/projects/banana
cla_keywords  : ServiceDesk
cla_component : TRAC
cla_priority  : Alta
cla_severity  : Normal
cla_type      : Triagem
cla_parents   : 0

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