We had an initial ticket status of "forespørsel", and that caused email2trac to fail with the error(s):

email2trac: Traceback (most recent call last): 
email2trac:   File "/usr/bin/email2trac", line 2133, in <module>     tktparser.parse(sys .stdin) 
email2trac:   File "/usr/bin/email2trac", line 1531, in parse     self.new_ticket(m, sub ject, spam_msg) 
email2trac:   File "/usr/bin/email2trac", line 967, in new_ticket     self.set_ticket_fi elds(tkt) 
email2trac:   File "/usr/bin/email2trac", line 876, in set_ticket_fields     print 'trac .ini name %s = %s' %(name, value) 
email2trac: UnicodeEncodeError: 'ascii' codec can't encode character u'\xf8' in position 27: ordinal not in range(128) 

It would appear some more care is needed to support unicode in all strings in email2trac. I had a brief look at the script, but couldn't easily see if it would be safe and sound to simply wrap all missing strings with a .encode('utf-8') or not.

For now the workaround has been to limit ourselves to ascii-characters in ticket-status names -- but that is obviously not a good solution (it's looks a bit strange in Norwegian, in eg. Japanese it would be hopeless).

It would be nice to check for the in-reply-to and references headers to see which comment this is a reply to since trac (0.11) notifications add this information to headers and when using the web interfacy "reply" button trac has these nice arrows for quick reference.

Getting

Apr 11 13:03:02 ipcontrol1 postfix/local[27214]: 3397AF38130: to=<d318-support@ipcontrol1.atol>, relay=local, delay=0.86, delays=0.07/0.01/0/0.78, dsn=5.3.0, status=bounced (Command died with status 1: " /usr/local/bin/email2trac --project=atol --ticket_prefix=d318support". Command output: Traceback (most recent call last):   File "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit     self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line 731, in flush     self.stream.flush() IOError: [Errno 27] File too large Traceback (most recent call last):   File "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit     self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line 731, in flush     self.stream.flush() IOError: [Errno 27] File too large Traceback (most recent call last):   File "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit     self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line 731, in flush     self.stream.flush()

• Currently have postfix setup with /var/trac/aliases owned by the 'apache' user, which is how trac runs.
• running Python 2.5.5
• aliases file looks like

  trac: "| /usr/local/bin/email2trac --project=atol"
  d318-support: "| /usr/local/bin/email2trac --project=atol --ticket_prefix=d318support"
  

• trac is installed in /var/trac/atol
  • db file is writable by user 'apache'
  • world has r-x perms on all dirs
• I *CAN* get it working as root using your msg.txt:

  root@myhost # /usr/local/bin/email2trac < /tmp/msg.txt 
  saving email to /tmp/tmpdeh4T6.email2trac
  writing body to /tmp/tmp2DcydZ.email2trac
  

• but does *nothing* using run_email2trac j
• selinux is disabled
• email2trac.conf is simple

  DEFAULT]
  project: /var/trac/atol
  debug: 1
  log_type: file
  log_level: debug
  log_file: /tmp/email2trac.log
  umask: 022
  spam_level: 5
  reply_all : 0
  mailto_link: 0
  umask: 022
  email_header: 0
  trac_version: 0.12
  enable_syslog : 1
  alternate_notify_template :
  alternate_notify_template_update :
  drop_spam : 0
  verbatim_format: 1
  strip_signature: 0
  email_quote: >
  strip_quotes: 0
  ignore_trac_user_settings: 0
  black_list: MAILER-DAEMON@
  drop_alternative_html_version: 1
  ticket_update: 1
  strip_signature: 1
  html2text_cmd: /usr/bin/html2text -nobs
  
  [atol]
  spam_level : 1
  d318support_component : Branch_Support
  d318support_ttd : D318-support
  atolsupport_ttd : atol-support 
  

I've spent quite a bit of time trying to solve this .. and am truly flummoxed. I've tried the system /usr/bin/python ( Python 2.4.3 ) .. didn't make any difference. I am not getting enough info from the error to find the problem. Any suggestions on how i can get more info out? The response in the mail is long and just repeats:

 "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit
    self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line
    731, in flush     self.stream.flush() IOError: [Errno 27] File too large
    Traceback (most recent call last):   File
    "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit
    self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line
    731, in flush     self.stream.flush() IOE

• All I get in the output log is

  email2trac atol: Found trac version: 0.12
  email2trac atol: Loading environment /var/trac/atol
  

Please Help ;-)