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Ticket Resolution Summary Owner Reporter
#237 worksforme using email2trac via sendmail with MySQL DB backend producing error bas grendelson AT gmail
Description

I am using Trac 0.12.3dev-r10609 and email2trac 2.0.2. I have MySQL as the DB backend and the trac env's are running fine. I have setup email2trac to test one env. and when I run

email2trac --project=cloud <msg.txt

it creates a new ticket just fine!

However every time I try to use

mail cloud <msg.txt

I get in /var/log/messages :

Mar  3 22:51:59 tracserver email2trac cloud: Traceback (most recent call last):
Mar  3 22:51:59 tracserver email2trac cloud:   File "/etc/smrsh/email2trac", line 2466, in ?     tktparser.parse(sys.stdin)
Mar  3 22:51:59 tracserver email2trac cloud:   File "/etc/smrsh/email2trac", line 1538, in parse     self.db = self.env.get_db_cnx()
Mar  3 22:51:59 tracserver email2trac cloud:   File "/usr/lib/python2.4/site-packages/Trac-0.12.3dev_r10609-py2.4.egg/trac/env.py", line 328, in get_db_cnx     return get_read_db(self)
Mar  3 22:51:59 tracserver email2trac cloud:   File "/usr/lib/python2.4/site-packages/Trac-0.12.3dev_r10609-py2.4.egg/trac/db/api.py", line 90, in get_read_db     return _transaction_local.db or DatabaseManager(env).get_connection()
Mar  3 22:51:59 tracserver email2trac cloud:   File "/usr/lib/python2.4/site-packages/Trac-0.12.3dev_r10609-py2.4.egg/trac/db/api.py", line 152, in get_connection     return self._cnx_pool.get_cnx(self.timeout or None)
Mar  3 22:51:59 tracserver email2trac cloud:   File "/usr/lib/python2.4/site-packages/Trac-0.12.3dev_r10609-py2.4.egg/trac/db/pool.py", line 227, in get_cnx     return _backend.get_cnx(self._connector, self._kwargs, timeout)
Mar  3 22:51:59 tracserver email2trac cloud:   File "/usr/lib/python2.4/site-packages/Trac-0.12.3dev_r10609-py2.4.egg/trac/db/pool.py", line 147, in get_cnx     raise TimeoutError(errmsg)
Mar  3 22:51:59 tracserver email2trac cloud: TimeoutError: Unable to get database connection within 0 seconds. (TracError: Database "/trac/projects/cloud/db/trac.db" not found.)

and in maillog:

Mar  3 22:51:59 tracserver sendmail[29643]: p246pxQL029643: from=root, size=1885, class=0, nrcpts=1, msgid=<201103040651.p246pxQL029643@tracserver.ca1.company.com>, relay=root@localhost
Mar  3 22:51:59 tracserver sendmail[29644]: p246px3i029644: from=<root@tracserver.ca1.company.com>, size=2194, class=0, nrcpts=1, msgid=<201103040651.p246pxQL029643@tracserver.ca1.company.com>, proto=ESMTP, daemon=MTA, relay=localhost.localdomain [127.0.0.1]
Mar  3 22:51:59 tracserver sendmail[29643]: p246pxQL029643: to=cloud, ctladdr=root (0/0), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31885, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p246px3i029644 Message accepted for delivery)
Mar  3 22:51:59 tracserver sendmail[29645]: p246px3i029644: to=|"email2trac --project=cloud", ctladdr=<cloud@tracserver.ca1.company.com> (8/0), delay=00:00:00, xdelay=00:00:00, mailer=prog, pri=32435, dsn=5.3.0, stat=unknown mailer error 1
Mar  3 22:51:59 tracserver sendmail[29645]: p246px3i029644: p246px3i029645: DSN: unknown mailer error 1
Mar  3 22:51:59 tracserver sendmail[29645]: p246px3i029645: to=<root@tracserver.ca1.company.com>, delay=00:00:00, xdelay=00:00:00, mailer=local, pri=33459, dsn=2.0.0, stat=Sent

My sendmail /etc/aliases:

# MAIL2TRAC Aliases
cloud: |"email2trac --project=cloud"

I'm using a symlink for email2trac

lrwxrwxrwx  1 root root   19 Mar  3 20:07 email2trac -> /usr/bin/email2trac

On RHEL5

The MTA_USER = mail ( tested with user script )

less /var/tmp/sendmail.id
uid=8(mail) gid=12(mail) groups=12(mail)

TRAC_USER = apache

My email2trac.conf

[DEFAULT]
#project: /data/trac/hpcv/project/test
project: /trac/projects/cloud
debug: 1
umask: 022
spam_level: 5
reply_all : 0
mailto_link: 0
umask: 022
email_header: 0
trac_version: 0.12
enable_syslog : 1
alternate_notify_template :
alternate_notify_template_update :
drop_spam : 0
verbatim_format: 1
strip_signature: 0
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
black_list: MAILER-DAEMON@
drop_alternative_html_version: 1


[cloud]
project: /trac/projects/cloud
spam_level: 1
log_type: syslog
log_level: debug
ticket_update: 1
ticket_update_by_subject: 1
verbatim_format: 0

I don't know how it's trying to look for a sqlite db when the command line email2trac works just fine.

Let me know what else you need and i'll respond ASAP ! Thanks!

#238 fixed add optional filtering for ticket creation bas lquentin@…
Description

Add a filtering option to prevent anyone from adding new tickets via email2trac, without using trac permissions. In my case, to prevent users from sending a new ticket by email if mistaking on the email address. I wrote a dirty fix for that, using an additional configuration file, in which the email addresses of the allowed creators are comma-separated. The patch is attached here.

#239 fixed 'Reply-to' links to invalid email addresses in some browsers bas sil
Description

The 'Reply to' link points to an invalid to- (and cc-)address.

For instance, if the reporter has the address reporter@…, and a copy of the reply has to be send to tickets@…, the addresses will get invalid in Google Chrome and Safari; the to-address will be reporter%40example.com, and the cc-address will be tickets%40example.com.

The mail addresses are correctly shown in Internet Explorer and Mozilla-based browsers.

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