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Ticket Resolution Summary Owner Reporter
#242 fixed Identifying reporter sometime fails with bi-case email addresses bas dmcr@…

Hi Bas,

I had a reporter who updated a ticket he had created; and since email2trac did not recognize him as the reporter, it started a new ticket (while using ticket_permission_system = update_restricted_to_participants).

It turned out to be due to the reporter sometimes using a bi-case email address, and email2trac not always using the lower() method to standardize the addresses.

The attached patch fixes this case, and other similar ones.

Best regards,

Dennis McRitchie?

#244 fixed SpamFilter is disabled/undef, but external mails fail to get through bas birgit-nietsch@…

I have set up and tested email2trac and came across this problem: Mails from inside our network are nicely being processed into tickets, but mails from external mail servers will bounce:

<>: Command died with status 1:
    "/usr/local/bin/run_email2trac --project=example --ticket_prefix=XXX". Command
    output: -Metadata-Version: 1.0 -Name: TracSpamFilter -Version: 0.4.6
    -Summary: Plugin for spam filtering -Home-page: -Author: Edgewall Software
    -Author-email: -License: BSD -Download-URL: -Description: UNKNOWN -Keywords:
    trac plugin -Platform: UNKNOWN -Classifier: Framework :: Trac -Classifier:
    License :: OSI Approved :: BSD License saving email to
    /tmp/tmpO0gAmo.email2trac writing body to /tmp/tmpnNgKeZ.email2trac

This always happens, no matter what I do with any spam filter options. Even if any spam filters are switched off/undefined, external mails will still be bounced.

Here is my email2trac.conf:

parentdir: /srv/trac/projects
debug: 0
umask: 022
disabled_spam_level: 5
disabled_spam_header: X-Spam-Score
reply_all : 0
mailto_link: 0
umask: 022
email_header: 0
trac_version: 0.12.2
enable_syslog : 1
alternate_notify_template :
alternate_notify_template_update :
disabled_drop_spam : 0
verbatim_format: 1
strip_signature: 0
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
disabled_black_list: MAILER-DAEMON@
drop_alternative_html_version: 1
ticket_permission_system: trac
html2text_cmd: /usr/bin/links -dump

project: /srv/trac/projects/example
ticket_permission_system: update_restricted_to_participants
disabled_drop_spam : 0
disabled_spam_level: 5

I'm using trac 0.12.2 on OpenSUSE 11.4 and I've built email2trac with: ./configure --sysconfdir=/etc --with-trac_user=wwwrun --enable-python --with-mta-user=nobody

#245 fixed Little Syntax Problem bas dirk@…

The pipe-symbol has to go inside the quotes.

tracproj: "|/usr/bin/run_email2trac [--project=<name>] [--ticket_prefix=<name>]"
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