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Ticket Resolution Summary Owner Reporter
#41 fixed Emailed 'reported by' not a valid username bas Johan
Description

Now that I can submit tickets by email, there is another problem.

Bob has fairly limited permissions. He can see tickets he created or tickets he is in the cc list. (as himself or a group)

If Bob emails in a ticket, the ticket is added with the reporter in the form Bob Smith <bob@example.com>.

As this is different to his name in trac, and trac doesn't seem to allow names with spaces, how can I set it up so he can see his emailed tickets? Preferably with Bob having to do as little as possible, as he's bound to get it wrong most of the time.

#28 duplicate email after ticket-creation with email2trac is not sent bas anonymous
Description

we use trac 0.10.4-2~feisty1 on an ubuntu server and have the following problem: we've configured under notification in the ini-file the option smtp_always_cc = ... (to three email adresses). If I create a new ticket manually, the mail regarding a new ticket is send. But if i add the new ticket by mailing it trough email2trac no mail will be sent but there is a ticket with the status new.

#29 wontfix email after ticket-creation with email2trac is not sent bas mrudolph@…
Description

we use trac 0.10.4-2~feisty1 on an ubuntu server and have the following problem: we've configured under notification in the ini-file the option smtp_always_cc = ... (to three email adresses). If I create a new ticket manually, the mail regarding a new ticket is send. But if i add the new ticket by mailing it trough email2trac no mail will be sent but there is a ticket with the status new.

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