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Ticket Resolution Summary Owner Reporter
#61 fixed Notifications not sent when email2trac adds a ticket bas pprovost@…
Description

Hello,

I realize that there are other tickets on this subject, but this is (in my opinion) slightly different. The similarity is that notifications only get sent out when adding a ticket via the web interface. Adding via email2trac works, but no notification is sent. When running the test with the given mail, I get the following:

# cat email2trac-0.13/msg.txt | email2trac --project=pprovost
TD: Failure sending notification on creation of ticket #18: 'str' object is not callable

This is with Trac 0.11 and email2trac 0.13

#118 fixed email2trac ver 0.60 - login name not set and email bounces bas "Pusateri, Matthew" <Matthew.Pusateri@…>
Description
Hi,

I'm using the latest version of email2trac 0.60 released 1/19/2009 on
trac 0.11 with ubuntu 8.10, and sendmail.

I'm seeing two issues and do not know if they are a bug or not. I can
post to the trac-user mailing list if need be and or open bugs if
necessary.

1. I have ignore_trac_user_settings set to 0 (zero) in my
email2trac.conf file(Defaults section), but the reporter never gets
set
to the login name, it will only set it to an email address

2. We send email to our exchange server which forwards to our ticket
system, the exchange server changes the mail header so the from email
address looks like firstname.lastname@servername.domain.com instead of
firstname.lastname@domain.com   The ticket gets created fine, and
users
get notified of the new ticket, but we also get a new ticket created
from a email bounc as first@servername.domainname.com being
undeliverable.  Not sure where it is stripping the lastname from?



Any ideas on these?


Thanks,

Matt Pusateri
also on trac IRC as Jeeplover or on trac-users as flatfender@gmail.com

untitled-part.html

#108 fixed Apple Mail can't reply to existing tickets bas pvz@…
Description

When trying to reply to an e-mail sent by Trac, the From:-address does not appear in the To:-field. Instead it it blank. Not sure what might be causing that. Anyway, I guess that's a problem with Trac, not with email2trac, since that's what's responsible for sending out updates to start with... but since typically people don't reply to Trac tickets unless there is email2trac, I figured asking here would be a good place to start.

I'm attaching the source code of an e-mail that exhibits the described behaviour.

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