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Ticket Resolution Summary Owner Reporter
#333 fixed replying email not working bas kshetriamrit@…
Description

After replying email sent from trac, no comment is seen. Also I see a lot of *trac.email2trac* files in my /tmp folder that contains message replied to notification mail.

#334 fixed run_email2trac crashes intermittently bas bsilverman@…
Description

I'm running run_email2trac with the following command in /etc/aliases:

sw: "|/usr/local/bin/run_email2trac -d -f /usr/local/etc/email2trac.conf"

Unfortunately, it crashes in the email2trac script. If I run the email to trac script directly (but as root), using:

cat foo | sudo /usr/local/bin/email2trac -d -f /usr/local/etc/email2trac.conf"

(where foo is a saved email of mine), then the program runs fully without error, and I get a new ticket in the trac database.

The error I get in /var/log/mail.log shows the command failing, but doesn't print enough output to show all the debug info:

Jan 13 11:17:19 iv-eng-vm postfix/smtpd[24168]: connect from wisrv001.westonlan.com[10.0.20.20]
Jan 13 11:17:20 iv-eng-vm postfix/smtpd[24168]: C7EAD2B28BA: client=wisrv001.westonlan.com[10.0.20.20]
Jan 13 11:17:20 iv-eng-vm postfix/cleanup[24172]: C7EAD2B28BA: message-id=<98EC3A86-C519-4774-A868-BBD063036E9B@iveia.com>
Jan 13 11:17:20 iv-eng-vm postfix/qmgr[3160]: C7EAD2B28BA: from=<bsilverman@iveia.com>, size=24112, nrcpt=1 (queue active)
Jan 13 11:17:20 iv-eng-vm postfix/smtpd[24168]: disconnect from wisrv001.westonlan.com[10.0.20.20]
Jan 13 11:17:21 iv-eng-vm postfix/local[24173]: C7EAD2B28BA: to=<sw@trac.iveia.com>, relay=local, delay=1.5, delays=0.35/0.01/0/1.2, dsn=5.3.0, status=bounced (Command died with status 1: "/usr/local/bin/run_email2trac -d -f /usr/local/etc/email2trac.conf". Command output: 2014-01-13 11:17:20,573 email2trac titan: Found trac version: 1.0 2014-01-13 11:17:20,730 email2trac titan: Loading environment /var/local/trac/titan 2014-01-13 11:17:21,163 email2trac titan: Main function parse 2014-01-13 11:17:21,167 email2trac titan: saving email to /tmp/tmp6GecYV.titan.email2trac 2014-01-13 11:17:21,172 email2trac titan: function get_message_parts() 2014-01-13 11:17:21,172 email2trac titan:   Message part: Main-Type: multipart 2014-01-13 11:17:21,172 email2trac titan:   Message part: Content-Type: multipart/alternative 2014-01-13 11:17:21,172 email2trac titan:   Message part: Main-Type: text 2014-01-13 11:17:21,172 email2trac titan:   Message part: Content-Type: text/plain 2014-01-13 11:17:21,172 email2trac titan: function 
Jan 13 11:17:21 iv-eng-vm postfix/cleanup[24172]: 5603A2B2904: message-id=<20140113161721.5603A2B2904@trac.iveia.com>
Jan 13 11:17:21 iv-eng-vm postfix/qmgr[3160]: 5603A2B2904: from=<>, size=34660, nrcpt=1 (queue active)
Jan 13 11:17:21 iv-eng-vm postfix/bounce[24176]: C7EAD2B28BA: sender non-delivery notification: 5603A2B2904
Jan 13 11:17:21 iv-eng-vm postfix/qmgr[3160]: C7EAD2B28BA: removed
Jan 13 11:17:21 iv-eng-vm postfix/smtp[24177]: 5603A2B2904: to=<bsilverman@iveia.com>, relay=iveia.com[10.0.20.20]:25, delay=0.13, delays=0.01/0.01/0.01/0.11, dsn=2.6.0, status=sent (250 2.6.0  <20140113161721.5603A2B2904@trac.iveia.com> Queued mail for delivery)
Jan 13 11:17:21 iv-eng-vm postfix/qmgr[3160]: 5603A2B2904: removed

However, I added the following just after "logger" is instantiated so that I can see all the debug info:

fh = logging.FileHandler('/tmp/spam.log')
fh.setLevel(logging.DEBUG)
logger.addHandler(fh)

when I do that, I see more info - and email2trac appears to just exit. For example:

Found trac version: 1.0
Loading environment /var/local/trac/titan
Main function parse
saving email to /tmp/tmptnqS54.titan.email2trac
function get_message_parts()
	 Message part: Main-Type: multipart
	 Message part: Content-Type: multipart/alternative
	 Message part: Main-Type: text
	 Message part: Content-Type: text/plain
function inline_part()
	 unicode filename: None
	 raw filename: None
function check_filename_length: 
function inline_properties
	 Message part: Main-Type: text
	 Message part: Content-Type: text/html
function inline_part()
	 Skipping alternative HTML message
function unique_attachment_names()
function get_body_text()
function debug_body:
writing body to /tmp/tmptnqS54.titan.email2trac.body
function debug_attachments
function get_sender_info
function email_to_unicode
	 email name: Brian Silverman, email address: bsilverman@iveia.com
	get_sender_info: found registered user: bsilverman
function email_header_acl: white_list
	 white_list not defined, all messages are allowed.
function email_header_acl: black_list
function email_header_acl: recipient_list
	 recipient_list not defined, all messages are allowed.
function spam
function spam
function email_to_unicode
subject: u'test23'
function ticket_update_by_subject
function new_ticket
function set_cc_fields
function set_ticket_fields
before
trac[summary] = 
after
before
trac[reporter] = 
after
before
trac[owner] = < default >
after
used owner = < default >
before
trac[description] = 
after
before
trac[type] = defect
after
used type = defect
before
trac[status] = 
after
before
trac[priority] = none
Traceback (most recent call last):

The file doesn't include a traceback. Note: the "before" and "after" were added by me as debug messages.

Finally, when adding/removing debug messages, I have once seen the command work and actually insert a ticket in the trac database.

More info - I am using:

  • Trac 1.0,
  • email2trac
    SVN Info:
            $Id: email2trac.py.in 628 2013-06-18 10:05:30Z bas $
    
  • Ubuntu:
    bri@iv-eng-vm:~/e2t/email2trac-2.7.0$ lsb_release -a
    No LSB modules are available.
    Distributor ID:	Ubuntu
    Description:	Ubuntu 9.04
    Release:	9.04
    Codename:	jaunty
    
#336 fixed email2trac included in the Softpedia Linux software database bas linuxeditor@…
Description
Congratulations,

email2trac, one of your products, has been added to Softpedia's database of
software programs for Linux. It is featured with a description text,
screenshots, download links and technical details on this page:
http://linux.softpedia.com/get/Communications/Email/email2trac-103219.shtml

The description text was created by our editors, using sources such as text
from your product's homepage, information from its help system, the PAD
file (if available) and the editor's own opinions on the program itself.



If you feel that having your product listed on Softpedia is not a benefit
for you or simply need something changed or updated, please contact us via
email at webmaster@softpedia.com and we will work with you to fix any
problem you may have found with the product's listing.
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