Custom Query (332 matches)


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Ticket Resolution Summary Owner Reporter
#212 fixed same error as in [428] bas adam.lucke@…

as in [428] used set.logger.error(...) instead of self.logger.error(...) in source:trunk/

#253 fixed Script easily confused by duplicate subject lines bas kofal002@…

As mentioned in #252, we're using this script to handle incoming customer email. In this use case, it is possible to confuse the script simply by having two tickets named the same (or, with Email2Trac, two emails with the same subject line).

To reproduce:

  • Obtain two email accounts, accountA and accountB.
  • From both accounts send an email with the same subject line.
  • Email2Trac will create two tickets.
  • Use both accounts to reply to their own email.
  • Email2Trac will place both replies on accountB's ticket (whichever has the higher ticket number).

Expected behavior:

  • I would expect accountA's reply to go to accountA's ticket instead.
  • If no ticket number is found in subject line and multiple tickets match the subject line, Email2Trac should prioritize tickets that have reporter equal to the email sender.
#343 fixed Sender is not notified when new ticket is created bas leonardo.ascenso@…

Today I made an upgrade to the last version. I don't upgrade email2trac for YEARS!

Now senders are not notified on new ticket/ticket update. I have this error on my log and I think that's why sender is not notified by email.

2014-07-17 18:52:28,574 email2trac lefatech.trac: function unique_attachment_names()
2014-07-17 18:52:28,574 email2trac lefatech.trac: function get_body_text()
2014-07-17 18:52:28,716 email2trac lefatech.trac: function attach_attachments()
2014-07-17 18:52:28,716 email2trac lefatech.trac: function mail_workflow: 
2014-07-17 18:52:28,717 email2trac lefatech.trac: function notify()
2014-07-17 18:52:28,754 email2trac lefatech.trac: Failure sending notification on creation of ticket #10060: [Errno -2] Name or service not known

It seems an error on email2trac line 2922 (tn.notify(tkt, new, modtime))

I'm I doing something wrong?

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