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Ticket Resolution Summary Owner Reporter
#329 fixed initial import of threaded mbox to ticket, and subsequent upgrades bas pinto@…
Description

Hi there, I'm in the initial stages of educating myself on what can be expected from email2trac.

I'd like to do a bulk import of the whole support mailbox, and have the tickets threads recognized and build from the threads in the mailbox, using this syntax:

email2trac < ~/mail/support

However the whole mailbox is being imported as a single new ticket, including the raw attachments.

Subsequently I'd like to run the same above command every couple of minutes (via a crontab), and have the utility update trac only with the new emails or replies.

However the whole mailbox is being imported as a single new ticket again.

Reflecting back, the suggested installation exercise kept creating a new ticket every time I ran it again, and that was completely unexpected.

email2trac < msg.txt

Am I expecting too much?

Thanks Jaime

#327 fixed Error in the URL of attachments bas ivanelsonnunes@…
Description

The email2trac are attaching files to the Ticket. However Trac can not find the address of the Annex. I noticed that the file is in my directory:

"/var/<myTracENV>/files/attachments/ticket"

But the ticket is mounted the wrong way:

http://mysite.br/attachment/ticket/4450/SRN_Caixa006_20130719_Resumo% 20of% 20Fita.txt
#326 fixed Automatically reopened a ticket closed bas ivanelsonnunes@…
Description

The email2trac automatically reopened a ticket now closed. How to avoid this behavior?

[DEFAULT]
project: /var/trac/projects/banana
debug: 1
black_list: MAILER-DAEMON@
drop_spam : 1
drop_alternative_html_version: 1
email_quote: >
html2text_cmd:
ignore_trac_user_settings: 0
inline_properties: 1
reply_all : 0
spam_level: 5
strip_quotes: 1
strip_signature: 1
ticket_update: 1
ticket_update_by_subject: 1
ticket_update_by_subject_lookback: 30
umask: 022
verbatim_format: 1
log_type: file
log_file: /var/tmp/email2trac.log
mta_user: nobody
DEFAULT_keywords  : ServiceDesk
DEFAULT_component : TRAC
DEFAULT_priority  : Alta
DEFAULT_severity  : Normal
DEFAULT_type      : Triagem
DEFAULT_parents   : 0

[banana]
project: /var/trac/projects/banana
cla_keywords  : ServiceDesk
cla_component : TRAC
cla_priority  : Alta
cla_severity  : Normal
cla_type      : Triagem
cla_parents   : 0

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