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Ticket Resolution Summary Owner Reporter
#39 fixed blacklisting, check for case insensitive mailer-daemon@ bas jodok@…

not all mailer-daemons specify ther e-mail adress in uppercase letters. re.IGNORECASE should be included.

        def blacklisted_from(self):
                FROM_RE = re.compile(r"""
                    """, re.VERBOSE|re.IGNORECASE)
                result =
                if result:
                        return True
                        return False

                 """, re.VERBOSE|re.IGNORECASE)
#40 fixed Lost in config - emails not arriving at trac bas Johan

I've read and reread the docs, but I'm obviously missing something. I can't get email2trac setup properly.

running email2trac --project=alarmsystem < msg.txt produces the message TD: saving email to /tmp/tmp6TmF-f.email2trac - I don't have write access to /var/lib/trac/alarmsystem/db/, fair enough. If I run the command as root it works, and I get the new ticket in trac.

It's after this I'm lost, when trying to send an email to create the ticket.

What address does it get sent to? Should that address be a user on the system? An existing user? A new user?

As far as I understand it, I have fetchmail fetching mail from the server, and postfix delivers it. Should I use:

bugs: | "/usr/local/bin/run_email2trac --project=alarmsystem" - for postfix


mda "/usr/local/bin/run_email2trac" - for fetchmail

The mta_user needs to be configured for each one, and I've checked that that's set correctly when I try this.

So far I've tried creating a new email -, and a new user - bugs - who recieves the email. This works, it's simple enough for me to handle!

I add the alias in postfix, and nothing actually happens. The user bugs still recieves the emails without them appearing in trac. If I change the alias to do something else with the emails, such as forward them to someone else, that works as anticipated. So postfix is doing its job, I think.

What step have I missed? What am I not understanding?

Ubuntu feisty trac 0.10.3-1 email2trac 0.10

#41 fixed Emailed 'reported by' not a valid username bas Johan

Now that I can submit tickets by email, there is another problem.

Bob has fairly limited permissions. He can see tickets he created or tickets he is in the cc list. (as himself or a group)

If Bob emails in a ticket, the ticket is added with the reporter in the form Bob Smith <>.

As this is different to his name in trac, and trac doesn't seem to allow names with spaces, how can I set it up so he can see his emailed tickets? Preferably with Bob having to do as little as possible, as he's bound to get it wrong most of the time.

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