I have found it annoying to specify ticket attributes in the subject of an email. It would be nice if it was possible to specify ticket attributes in the message body, in stead.

Another disadvantage of specifying ticket attributes in the message subject is that unintentional ticket attribute modifications are likely when replying to a previous "email2trac" email. Specifying them in the message body eliminates this possibility.

Getting

Apr 11 13:03:02 ipcontrol1 postfix/local[27214]: 3397AF38130: to=<d318-support@ipcontrol1.atol>, relay=local, delay=0.86, delays=0.07/0.01/0/0.78, dsn=5.3.0, status=bounced (Command died with status 1: " /usr/local/bin/email2trac --project=atol --ticket_prefix=d318support". Command output: Traceback (most recent call last):   File "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit     self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line 731, in flush     self.stream.flush() IOError: [Errno 27] File too large Traceback (most recent call last):   File "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit     self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line 731, in flush     self.stream.flush() IOError: [Errno 27] File too large Traceback (most recent call last):   File "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit     self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line 731, in flush     self.stream.flush()

• Currently have postfix setup with /var/trac/aliases owned by the 'apache' user, which is how trac runs.
• running Python 2.5.5
• aliases file looks like

  trac: "| /usr/local/bin/email2trac --project=atol"
  d318-support: "| /usr/local/bin/email2trac --project=atol --ticket_prefix=d318support"
  

• trac is installed in /var/trac/atol
  • db file is writable by user 'apache'
  • world has r-x perms on all dirs
• I *CAN* get it working as root using your msg.txt:

  root@myhost # /usr/local/bin/email2trac < /tmp/msg.txt 
  saving email to /tmp/tmpdeh4T6.email2trac
  writing body to /tmp/tmp2DcydZ.email2trac
  

• but does *nothing* using run_email2trac j
• selinux is disabled
• email2trac.conf is simple

  DEFAULT]
  project: /var/trac/atol
  debug: 1
  log_type: file
  log_level: debug
  log_file: /tmp/email2trac.log
  umask: 022
  spam_level: 5
  reply_all : 0
  mailto_link: 0
  umask: 022
  email_header: 0
  trac_version: 0.12
  enable_syslog : 1
  alternate_notify_template :
  alternate_notify_template_update :
  drop_spam : 0
  verbatim_format: 1
  strip_signature: 0
  email_quote: >
  strip_quotes: 0
  ignore_trac_user_settings: 0
  black_list: MAILER-DAEMON@
  drop_alternative_html_version: 1
  ticket_update: 1
  strip_signature: 1
  html2text_cmd: /usr/bin/html2text -nobs
  
  [atol]
  spam_level : 1
  d318support_component : Branch_Support
  d318support_ttd : D318-support
  atolsupport_ttd : atol-support 
  

I've spent quite a bit of time trying to solve this .. and am truly flummoxed. I've tried the system /usr/bin/python ( Python 2.4.3 ) .. didn't make any difference. I am not getting enough info from the error to find the problem. Any suggestions on how i can get more info out? The response in the mail is long and just repeats:

 "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit
    self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line
    731, in flush     self.stream.flush() IOError: [Errno 27] File too large
    Traceback (most recent call last):   File
    "/usr/local/lib/python2.5/logging/__init__.py", line 753, in emit
    self.flush()   File "/usr/local/lib/python2.5/logging/__init__.py", line
    731, in flush     self.stream.flush() IOE

• All I get in the output log is

  email2trac atol: Found trac version: 0.12
  email2trac atol: Loading environment /var/trac/atol
  

Please Help ;-)

Lots of people automatically add vcf cards or a pgp signature to their sent Emails. It'd be create if email2trac allowed to specify a list of attachment file extensions which will not be attached to tickets.