Custom Query (332 matches)

There's some documentation missing:

While it's documented how to update existing tickets, it's not made clear, how new tickets sent to email2trac are handled:

• Subject line -> short summary
• Body -> Full description

Is there a way to set other ticket properties when creating a new ticket via Email?

Hello,

There is a possibility to set some ticket fields when updating the ticket. It is done by creating a proper email subject, for example:
"[project] #1234?component=test,milestone=1.0 Ticket summary"

What I would like to have is doing the same thing during ticket creation. It could work like this: last line (or each line) of description could be checked for certain characters. For example, line like this:

trac: component=test,milestone=1.0

would set fields component and milestone to proper values. Of course the line itself should not appear in ticket's description. I tried to implement this myself, but I don't know neither Python nor Trac architecture well enough to do this.

Please tell me if implementing such new feature is possible and if it is, when it will be available. Thanks!

Hello email2trac people,

The documentation says that ticket update by E-mail is possible.

There is an example where ticket 1529 is updated by putting '#1529' in the Subject line. ( the example could be read as that '[hic] #1529:' should be in the Subject line )

What is needed to update ticket 1529 by E-mail without modifing the Subject line?