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Ticket Resolution Summary Owner Reporter
#193 duplicate strip_quotes and strip_signature only for updates, not new tickets bas icon@…

Sometimes the request that we receive is a forward, or we are cc'd in an existing thread. For cases like these, we'd really like to keep the full message intact -- but for updates to an existing ticket we'd really rather strip quotes and signatures.

Wouldn't it be better to only do strip_quotes and strip_signature on ticket updates?

#325 fixed strip_quotes is noisy, breaks runs_email2trac bas tboudreau@…

when the .conf contains "strip_quotes: 1" email2trac emits the matched lines. run_email2trac gets upset.

The match lines should be going to the debug log. Like they do in the strip_signature method.

#255 fixed suggestion for change to Email2tracConfiguration bas kgeter@…


I love your product, it is a vital part of our workflow. We upgraded a few weeks ago, but only recently noticed that tickets were not being reopened when the reporter replied to the notification email on a closed ticket. Your documentation says to do this in email2trac.conf:

[project] # workflow_<ticket status>: <workflow name> workflow_closed: reopen

This makes it seem like you need to literally create a block called [project] (since there is such a thing in trac.ini) with workflow directive line, when in fact you only need to add the workflow directive line to the [DEFAULT] block. I would suggest changing your documentation to make this less confusing. I spent several frustrating hours trying to figure out why it wasn't working.


Ken Geter Academic Technologist / PhD student Iliff School of Theology Denver, CO, USA

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