Custom Query (332 matches)

• Is there a way to set the default ticket type when using the email2trac? I want the user interface of trac to use a different default ticket type and the email2trac to use a different type.

I've installed email2trac 0.13 and am using Trac 0.10.4.

It exactly the utility I need and the fact it can be run from the command line is great as I'm not allowed to use mail aliases.

Email notification works fine for tickets created and updated via Trac web interface.

email2trac correctly enters/updates emails into the Trac system, but when it comes to emailing the notification it falls over while validating the smtp_from address specified in the trac.ini [notification] section.

$ ./email2trac --project=cms < test_msg.txt
TD: Failure sending notification on creation of ticket #66: {u'f.r.user@reading.ac.uk': (550, 'Verification failed for <no-reply@reading.ac.uk>\nUnrouteable address\nSender verify failed')}

Is there a way I can stop email2trac from sending updates to the smtp_from address? The address I use is an outgoing email address only. And is a way of persuading our Helpdesk users to use the Trac interface and stop doing an email reply.

Trac itself has no problems with me doing this.

Alternatively, can you point me in the right direction so I might be able to modify the email2trac script to stop it trying to email the stmp_from address? I can't see where the list of email addresses is assembled.

Thanks. Rosalyn

Hello,

we are using your email2trac and it works mostly fine. Thx for the good work. But we have a problem with the email notification:

If the reporter of a new email2trac ticket is Jack Black (Jack Black <jack.black@…) 3 mails are sent back, one to the reporter (clear), one to the owner (set via option) and one extra mail to black@…

Example from our mailserver:

Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<jack.black@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)
Mar 13 13:12:21 svn postfix/smtp[26508]: CBEC438117D7: 
to=<component_owner@example.com>, relay=smtprelay[192.168.70.142]:25, 
delay=0.01, delays=0/0/0.01/0, dsn=2.0.0, status=sent (250 2.0.0 Ok: 
queued as DEB24104B7C4)

It seems that email2trac parses the name of the reporter and tries to guess a username from it.

Any idea?