Custom Query (332 matches)

Sending an email using the subject line to set the priority doesn't work for me.

We have priority configured as follows: 0 Drop everything 1 Do now 2 Do next 3 Nice to have

I've attempted to set any number of values for the priority in the subject line

#?priority=1 #?priority=1 Do now #?priority=high #?priority="1 Do now"

Whatever I try, I can't get the new trac tickets to have the priority I want.

I have been able to set other properties: owner, component, type, etc. Only version fails to be set to a non-default value.

Suggestions on what I'm doing wrong or if there's a bug?

When running email2trac 2.12.2 on CentOS7 with Python 2.7.5 and the commandline:

email2trac -d -v < msg.txt

using the msg.txt distributed with the application, parsing crashes. python does a trace dump as follows:

2018-05-06 16:54:59,457 email2trac test: function inline_properties 2018-05-06 16:54:59,457 email2trac test: function unique_attachment_names() 2018-05-06 16:54:59,457 email2trac test: function get_body_text() 2018-05-06 16:54:59,459 email2trac test: Traceback (most recent call last):

2018-05-06 16:54:59,459 email2trac test: File "/usr/local/bin/email2trac", line 2922, in <module>

tktparser.parse(sys.stdin)

2018-05-06 16:54:59,459 email2trac test: File "/usr/local/bin/email2trac", line 1863, in parse

self.parse_subject_field(m, subject, spam_msg)

2018-05-06 16:54:59,459 email2trac test: File "/usr/local/bin/email2trac", line 2008, in parse_subject_field

self.new_ticket(m, subject, spam_msg)

2018-05-06 16:54:59,459 email2trac test: File "/usr/local/bin/email2trac", line 1340, in new_ticket

self.id = tkt.insert()

2018-05-06 16:54:59,459 email2trac test: File "/usr/lib64/python2.7/site-packages/trac/ticket/model.py", line 261, in insert

db_values = self._to_db_types(self.values)

2018-05-06 16:54:59,459 email2trac test: File "/usr/lib64/python2.7/site-packages/trac/ticket/model.py", line 405, in _to_db_types

values[field] = _datetime_to_db_str(value, is_custom_field)

2018-05-06 16:54:59,460 email2trac test: File "/usr/lib64/python2.7/site-packages/trac/ticket/model.py", line 63, in _datetime_to_db_str

ts = to_utimestamp(dt)

2018-05-06 16:54:59,460 email2trac test: File "/usr/lib64/python2.7/site-packages/trac/util/datefmt.py", line 193, in to_utimestamp

diff = dt - _epoc

2018-05-06 16:54:59,460 email2trac test: TypeError?: unsupported operand type(s) for -: 'unicode' and 'datetime.datetime'

2018-05-06 16:54:59,460 email2trac test: saving email to /tmp/test_DeEDc.email2trac 2018-05-06 16:54:59,461 email2trac test: function get_message_parts() 2018-05-06 16:54:59,461 email2trac test: Message part: Main-Type: multipart 2018-05-06 16:54:59,461 email2trac test: Message part: Content-Type: multipart/mixed 2018-05-06 16:54:59,461 email2trac test: Skipping multipart container 2018-05-06 16:54:59,461 email2trac test: Message part: Main-Type: text 2018-05-06 16:54:59,461 email2trac test: Message part: Content-Type: text/plain

Hi, following the guide, i did: ./configure --prefix=/home/.../.../ make make install

but at step "make install":

if [ ! -f home/...etc/email2trac.conf ] ; \ then \

./install-sh -c -m 644 -o root email2trac.conf home/...etc/email2trac.conf ;\

fi chown: changing ownership of `home/...etc/#inst.14834#': Operation not permitted make: * [install-conf] Error 1

Can anybody help me?