The output of running email2trac --project=cnsehelp < msg.txt as my user (non-root) yieVlds the following output to syslog.

Nov  1 13:06:29 cnsetrac email2trac: Traceback (most recent call last):
Nov  1 13:06:29 cnsetrac email2trac:   File "/usr/local/bin/email2trac", line 1060, in ?     env = Environment(settings['project'], create=0)
Nov  1 13:06:29 cnsetrac email2trac:   File "/usr/lib/python2.4/site-packages/trac/env.py", line 147, in __init__     self.verify()
Nov  1 13:06:29 cnsetrac email2trac:   File "/usr/lib/python2.4/site-packages/trac/env.py", line 195, in verify     fd = open( os.path.join(self.path, 'VERSION'), 'r')
Nov  1 13:06:29 cnsetrac email2trac: IOError: [Errno 13] Permission denied: '/var/www/trac/CNSEHelp/VERSION'

running the same command as root yields no error and the ticket is created.
running the same command as apache (via sudo -u apache email2trac --project=cnsehelp < msg.txt) yields a ticket being created, but the attachment cannot be created, which appears to be due to permissions in the attachments/ticket/# subfolder.

The output of ls -l /var/www/trac/CNSEHelp/VERSION is:
-rwxr-xr-x 1 apache trac 27 Oct 30 11:40 /var/www/trac/CNSEHelp/VERSION


On 11/1/07, email2trac <email2trac@sara.nl> wrote:
#32: permissions issue, email2trac config
-----------------------------+----------------------------------------------
Reporter:  acgoss@gmail.com  |        Owner:  bas
    Type:  defect            |       Status:  assigned
Priority:  major             |    Component:  email2trac
Version:  0.10              |   Resolution:
Keywords:                    |
-----------------------------+----------------------------------------------
Changes (by bas):

  * status:  new => assigned

Comment:

You can access the TRAC project with a web browser?

You can also run email2trac on the commandline:
{{{
email2trac --project=CNSEHelp < msg.txt
}}}

what is the output of:
{{{
ls -l /var/www/trac/CNSEHelp/VERSION
}}}



In the most distribution the user id is not apache, but www-data or
nobody.

--
Ticket URL: < https://subtrac.rc.sara.nl/oss/email2trac/ticket/32#comment:1>
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