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Opened 13 years ago

Closed 13 years ago

#115 closed defect (fixed)

Imported tickets have resolution set to fixed even though status is new

Reported by: planktr@… Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 0.3
Keywords: Cc:

Description

When email is imported, the tickets have resolution set to "fixed" even though status is "new". The resolution remains "fixed" unless the ticket is closed with a different resolution. I have set the following parameter in the email2trac.conf to try to force no value to be used for resolution but it did not work:

default_resolution :

Attachments (2)

newticket-resolution=fixed.jpg (23.4 KB) - added by planktr@… 13 years ago.
Screenshot of newly imported ticket
newticket-database.jpg (45.0 KB) - added by planktr@… 13 years ago.
Screenshot of database record showing fixed value on a new ticket.

Download all attachments as: .zip

Change History (6)

comment:1 Changed 13 years ago by bas

  • Status changed from new to assigned

You have to set the default_resolution:

[ticket]
default_resolution = new

and which version of email2trac do use? Because resolution is not set anymore in the version 0.4

comment:2 Changed 13 years ago by planktr@…

  • Version changed from 0.4 to trunk

Now that I check, I believe I was using what is indicated on your home page as the last stable version, or 0.3.

I have just downloaded a copy of the code from the trunk and the good news is the attachment patch is working (#93, #110). But the resolution is still set to fixed.

Changed 13 years ago by planktr@…

Screenshot of newly imported ticket

Changed 13 years ago by planktr@…

Screenshot of database record showing fixed value on a new ticket.

comment:3 Changed 13 years ago by anonymous

... Wait, I just saw that i forgot to rename the email2trac.py.in to email2trac.py, so let me fix that ...

comment:4 Changed 13 years ago by planktr@…

  • Resolution set to fixed
  • Status changed from assigned to closed
  • Version changed from trunk to 0.3

Once the code was properly tweaked for Windows, the resolution is not being set.

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as closed The owner will remain bas.
The resolution will be deleted. Next status will be 'reopened'.
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