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Opened 13 years ago

Closed 12 years ago

#119 closed defect (fixed)

Weird email with CC error

Reported by: gmcgrath@… Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 0.6
Keywords: Cc:

Description

We've done some testing over here on the new 0.60 version you published. We have an issue receiving emails with a CC, but only if it has only 1 CC. If there is no CC or many CC addresses it passes thru and creates a ticket without any problems. However if there is only 1 CC target the CC receives a copy of the email but no ticket is created.

Our emails are constructed with the email address of the ticket system in the 'TO' field and the user's email address added as a CC (for this particular script). It has been confirmed that the CCer recieves and email but not the trac system. I can put up a copy of our conf file if need by as well.

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Change History (8)

comment:1 Changed 13 years ago by bas

  • Status changed from new to assigned

comment:2 Changed 13 years ago by bas

can you send me the configuration file. I just tested with an email with a to-address and one CC-address and i have no problem at all

comment:3 Changed 12 years ago by bas

Can you send the config? else i will close it

comment:4 Changed 12 years ago by Garrett McGrath

sure, massively busy right now, I'll try to get it to you Thursday
(i'll
be out of office for the next 2).
-Garrett

email2trac wrote:

comment:5 Changed 12 years ago by bas

oke i will wait for the config

comment:6 Changed 12 years ago by gmcgrath@…

Sorry for the delay here, I just updated to the 0.70 release of this software and for the time being our problems 'appear' to have gone away. I'm still including our config file however.

Do you have a changelog for 0.60-0.70?

[DEFAULT]
project: /usr/csbmb/trac-env/port/
debug: 2
umask: 002
spam_level: 0
reply_all : 1
mailto_link: 0
umask: 022
email_comment: >
email_header: 1
trac_version: 0.11
enable_syslog : 1
alternate_notify_template :
drop_spam : 0
ticket_update: 1
python_egg_cache: /var/www/.python-eggs/
black_list: csbmb-help@csbmb.princeton.edu,tesla-help@csbmb.princeton.edu,mri-cert@csbmb.princeton.edu,root@csbmb.princeton.edu,sysadmin@csbmb.princeton.edu


[CSBMBPortal]
project: /usr/csbmb/trac-env/port/
reply_all: 1
spam_level: 0
umask: 002
python_egg_cache: /var/www/.python-eggs/
black_list: csbmb-help@csbmb.princeton.edu,tesla-help@csbmb.princeton.edu,mri-cert@csbmb.princeton.edu,root@csbmb.princeton.edu,sysadmin@csbmb.princeton.edu

[PNIInternal]
project: /usr/csbmb/trac-env/Internal/
reply_all: 1
spam_level: 0
umask: 002
python_egg_cache: /var/www/.python-eggs/
black_list: csbmb-help@csbmb.princeton.edu,tesla-help@csbmb.princeton.edu,mri-cert@csbmb.princeton.edu,root@csbmb.princeton.edu,sysadmin@csbmb.princeton.edu

comment:7 Changed 12 years ago by bas

the changelog is included in the package. Glad that your probem had been solved

comment:8 Changed 12 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

will close it

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