Milestone Handling

[Garrett McGrath <gmcgrath@…>]

To whom it may concern:
    I'm looking at modifying the email2trac script to enable it to
handle a 'category' flag.  Specifically we are using Trac as a data
portal for our users and are exploring using the ticket system to
track
help requests to make life easier for our users (quick referrence to
past issues and etc.).  I'm thinking that the milestones system would
be
an easy way to segregate our emailed tickets automatically.  eg. if we
get a feature request for our calendar that goes to 1 email, and
general
help to a second email address, these simply populate the same ticket
system in trac but with different milestones attached to them (or
components as that would be nice to split things up with as well).  So
my question is has anyone does this before, and do I just need to
modify
the email2trac.py program or do the .c and .h files get modified as
well.
-Garrett McGrath

[Garrett McGrath]

Added by email2trac

[Garrett McGrath]

This message has 1 attachment(s)

[anonymous]

Garrett,

I have read your email but i don't understand what you want to accomplish. Do you want to duplicate tickets or do you just want to set the milestone field of ticket to a default value? You can already set the default component in email2trac on the command line.

Regards

[Garrett McGrath]

Added by email2trac

[Garrett McGrath]

Actually I think the 'component' flag that you can deliver to the
script
will allow me to do what I need to do.  Basically we want different
email address to populate tickets for different components so that
they
are serviced by different people.  The components in this case are
gonna
be actually different systems we service as this is a data portal and
not actually a project components.
-Garrett

email2trac wrote:
> #15: Milestone Handling
> -----------------------------------------------------+--------------
--------
> Reporter:  Garrett McGrath <gmcgrath@Princeton.EDU>  |        Owner:
anonymous
>     Type:  defect                                    |       Status:
assigned
> Priority:  major                                     |    Component:
email2trac
>  Version:  0.9.5                                     |   Resolution:
> Keywords:                                            |
> -----------------------------------------------------+--------------
--------
> Changes (by anonymous):
>
>   * status:  new => assigned
>   * owner:  bas => anonymous
>
> Comment:
>
>  Garrett,
>
>
>   I have read your email but i don't understand what you want to
>  accomplish. Do you want to duplicate tickets or do you just want to
set
>  the milestone field of ticket to  a default value? You can already
set the
>  default component in email2trac on the command line.
>
>
>
>
>
>  Regards
>
>

[anonymous]

air heater