Opened 14 years ago

Closed 13 years ago

#161 closed setup (fixed)

can I receive email without MTA in email2trac?

Reported by: jason.gao@… Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 1.6.0
Keywords: Cc:



I have trac 0.11.4 installed, and our company want to simply reply to
trac notification email and result in add a new comment to the same
in the Trac system.
After I did some research on google, I found your plugin which just
fits our
needs: email2trac

somehow after I install email2trac, replying the email will not update
comment in trac.
I guess it's because we didn't setup our own mail agent server like
or postfix?

Here is how I install email2trac:

./configure prefix=/trac
make install

our project locates at /trac/sh, and the trac.ini configuration file:
always_notify_owner = true
always_notify_reporter = true
smtp_always_bcc = <>
smtp_always_cc =  (this is the QA team)
smtp_enabled = true
smtp_from =
smtp_from_name = QA
smtp_password = xxxxxxxx
smtp_port = 25
smtp_replyto =
smtp_server =
smtp_subject_prefix = [Ubill-Trac]
smtp_user =
use_public_cc = False

and the following it the email2trac.conf:

project: /trac/sh
debug: 1
umask: 022
spam_level: 0
reply_all : 0
mailto_link: 0
email_header: 0
trac_version: 0.11
enable_syslog : 1
alternate_notify_template :
alternate_notify_template_update :
drop_spam : 0
verbatim_format: 1
strip_signature: 0
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
drop_alternative_html_version: 1
trip_signature: 1
ticket_update: 1


the smtp_server is not owned by our company, so I did not know how to
it as described as

Please suggest how should I do to make it work! Thank you for your
time and

Let me know you need any more information. Looking forward to your

Best Regards,

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Change History (6)

comment:1 Changed 14 years ago by jason.gao@…

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comment:2 Changed 14 years ago by bas

  • Status changed from new to assigned
  • Type changed from defect to setup

Just to be clear. Can you just send mail to an address and this will create a new ticket? If no then update of a ticket will not work. A solution could be to setup fetachmail:

comment:3 Changed 14 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

will close it. No response

comment:4 Changed 13 years ago by velappanv@…

  • Resolution fixed deleted
  • Status changed from closed to reopened
  • Version changed from 1.0.0 to 1.6.0

Hi Bas,

I am facing the same problem what this guy mention I used the fetchmail option also,But I was not able to create ticket through the mail which I was sent.

I know I am some where I am missing on the fetchmail setup. Can you please guide me on the same.

Thanks for your reply in advance

comment:5 Changed 13 years ago by olle

velappanv, add this to your .fetchmailrc

poll <mail_server_address> with proto IMAP and options no dns
user '<username>' there with password '<password>' is '<username_on_machine_that_runs_fetchmail>' here options ssl
mda "/usr/local/bin/run_email2trac"

Type POP3 instead of IMAP if that makes you sleep better.

comment:6 Changed 13 years ago by bas

  • Resolution set to fixed
  • Status changed from reopened to closed

updated documentation thanks for the info

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