Modify

Opened 12 years ago

Closed 11 years ago

#161 closed setup (fixed)

can I receive email without MTA in email2trac?

Reported by: jason.gao@… Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 1.6.0
Keywords: Cc:

Description

Hi,

I have trac 0.11.4 installed, and our company want to simply reply to
the
trac notification email and result in add a new comment to the same
thread
in the Trac system.
After I did some research on google, I found your plugin which just
fits our
needs: email2trac

somehow after I install email2trac, replying the email will not update
comment in trac.
I guess it's because we didn't setup our own mail agent server like
sendmail
or postfix?

Here is how I install email2trac:

./configure prefix=/trac
make
make install

our project locates at /trac/sh, and the trac.ini configuration file:
[notification]
always_notify_owner = true
always_notify_reporter = true
smtp_always_bcc = jason.gao@ubill.cn <mailto:cjason.gao@ubill.cn>
smtp_always_cc = test.list@ubill.cn  (this is the QA team)
smtp_enabled = true
smtp_from = sh@ubill.cn
smtp_from_name = QA
smtp_password = xxxxxxxx
smtp_port = 25
smtp_replyto = no-reply@ubill.cn
smtp_server = 211.150.67.13
smtp_subject_prefix = [Ubill-Trac]
smtp_user = daemon@ubill.cn
use_public_cc = False


and the following it the email2trac.conf:

[DEFAULT]
project: /trac/sh
debug: 1
umask: 022
spam_level: 0
reply_all : 0
mailto_link: 0
email_header: 0
trac_version: 0.11
enable_syslog : 1
alternate_notify_template :
alternate_notify_template_update :
drop_spam : 0
verbatim_format: 1
strip_signature: 0
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
drop_alternative_html_version: 1
trip_signature: 1
ticket_update: 1

[bas]
project:
spam_level:


the smtp_server is not owned by our company, so I did not know how to
config
it as described as
here:https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracMta

Please suggest how should I do to make it work! Thank you for your
time and
help!

Let me know you need any more information. Looking forward to your
reply.

Best Regards,
Jason





Attachments (0)

Change History (6)

comment:1 Changed 12 years ago by jason.gao@…

This message has 0 attachment(s)

comment:2 Changed 12 years ago by bas

  • Status changed from new to assigned
  • Type changed from defect to setup

Just to be clear. Can you just send mail to an address and this will create a new ticket? If no then update of a ticket will not work. A solution could be to setup fetachmail:

comment:3 Changed 12 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

will close it. No response

comment:4 Changed 11 years ago by velappanv@…

  • Resolution fixed deleted
  • Status changed from closed to reopened
  • Version changed from 1.0.0 to 1.6.0

Hi Bas,

I am facing the same problem what this guy mention I used the fetchmail option also,But I was not able to create ticket through the mail which I was sent.

I know I am some where I am missing on the fetchmail setup. Can you please guide me on the same.

Thanks for your reply in advance

comment:5 Changed 11 years ago by olle

velappanv, add this to your .fetchmailrc

poll <mail_server_address> with proto IMAP and options no dns
user '<username>' there with password '<password>' is '<username_on_machine_that_runs_fetchmail>' here options ssl
mda "/usr/local/bin/run_email2trac"

Type POP3 instead of IMAP if that makes you sleep better.

comment:6 Changed 11 years ago by bas

  • Resolution set to fixed
  • Status changed from reopened to closed

updated documentation thanks for the info

Add Comment

Modify Ticket

Change Properties
Action
as closed The owner will remain bas.
The resolution will be deleted. Next status will be 'reopened'.
Author


E-mail address and user name can be saved in the Preferences.

 
Note: See TracTickets for help on using tickets.