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Opened 13 years ago

Closed 13 years ago

#19 closed defect (fixed)

mysterious problem

Reported by: "James Switzer" <greatflamingfoo@…> Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 0.9.5
Keywords: Cc: quinn@…

Description

for some reason the run_email2trac wrapper is failing. the email2trac
script works with the same input if run as root.

$run_email2trac --project=dummy < dummy.eml
returns 254

-------- /etc/email2trac.conf -----------
[dummy]
project: /home/scdev/trac/projects/dummy
debug: 1
umask: 022
spam_level: 3
reply_all: 1
mailto_link: 0
umask: 022
email_comment: >
email_header: 0
trac_version: 0.10
enable_syslog: 1
alternate_notify_template:
drop_spam: 0
verbatim_format: 1
strip_signature: 0

Attachments (0)

Change History (8)

comment:1 Changed 13 years ago by James Switzer

  • id set to 19

This message has 0 attachment(s)

comment:2 Changed 13 years ago by bas

  • Status changed from new to assigned

James,

Which MTA do you use? It must be a permission problem. So how did you configure email2trac:

trac_user and mta_user.

Regards

comment:3 Changed 13 years ago by James Switzer

I'm sorry, I'm fairly new to trac. I've searched the email2trac and
trac docs and can't find any references to trac_user or mta_user.

as far as the mta goes, we are using qmail. The relevant alias was:

dummy@strangecode.com -> '|/usr/bin/run_email2trac --project=dummy'

as a work around the alias was changed to:

dummy@strangecode.com -> '|sudo -u apache /usr/bin/email2trac
--project=dummy'

which seems to work.

jamess

On 8/7/07, email2trac <email2trac@sara.nl> wrote:
> #19: mysterious problem
> --------------------------------------------------------+-----------
--------
> Reporter:  "James Switzer" <greatflamingfoo@gmail.com>  |
Owner:  bas
>     Type:  defect                                       |
Status:  assigned
> Priority:  major                                        |
Component:  email2trac
>  Version:  0.9.5                                        |
Resolution:
> Keywords:                                               |
> --------------------------------------------------------+-----------
--------
> Changes (by bas):
>
>   * status:  new => assigned
>
> Comment:
>
>  James,
>
>   Which MTA do you use? It must be a permission problem. So how did
you
>  configure email2trac:
>    trac_user and mta_user.
>
>
>  Regards
>
> --
> Ticket URL:
<https://subtrac.sara.nl/oss/email2trac/ticket/19#comment:2>
> email2trac <https://subtrac.sara.nl/oss/email2trac>
> Documentation server for email2trac

comment:4 Changed 13 years ago by bas

Did you read the email2trac docs. mta_user is the userid of qmail and trac_user is the userid of apache. You have to specify it with the configure script of email2trac. Then run_email2trac will switch from the qmail userid to the apache userid.

comment:5 Changed 13 years ago by James Switzer

Is this the URL for the current docs?
https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracConfiguration
because I don't see those options anywhere on that page.

comment:6 Changed 13 years ago by Bas van der Vlies

>  {{{
>
>  Is this the URL for the current docs?
>  https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracConfiguration
>  because I don't see those options anywhere on that page.
>  }}}
>
I think you have to start with the installation manual :-):
  * https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracInstallation

comment:7 Changed 13 years ago by jamess

Ah, that looks like it might be the problem. We used the RPM build method so I didn't read the rest of it very carefully. Thanks.

comment:8 Changed 13 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

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