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Opened 11 years ago

Closed 11 years ago

Last modified 11 years ago

#224 closed defect (fixed)

Email2trac keeps sending updates

Reported by: chawkins@… Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 1.6.0
Keywords: Cc:

Description

I am testing an automated email that comes from Salesforce when certain trigger happens and it creates a ticket in trac via Email2trac.

However, the ticket won't stop updating the comments and I can't delete the ticket because it's in use.. What can i do? Is this a Salesforce or Email2trac bug?

It literally updates it every couple of seconds...

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Change History (2)

comment:1 Changed 11 years ago by chawkins@…

  • Resolution set to fixed
  • Status changed from new to closed

Nevermind... the issue was that email2trac was being set as the cc and kept making an email loop...

comment:2 Changed 11 years ago by bas

Did you also set the smtp_from on trac.ini to the same adress. Email2trac will detect if there is an email loop when reply_all"" is set. Or just unset this and the cc-addresses are not parsed at all.

which version of email2trac do you use?

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as closed The owner will remain bas.
The resolution will be deleted. Next status will be 'reopened'.
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