SpamFilter is disabled/undef, but external mails fail to get through

[birgit-nietsch@…]

I have set up and tested email2trac and came across this problem: Mails from inside our network are nicely being processed into tickets, but mails from external mail servers will bounce:

<my-example@my.example.com>: Command died with status 1:
    "/usr/local/bin/run_email2trac --project=example --ticket_prefix=XXX". Command
    output: -Metadata-Version: 1.0 -Name: TracSpamFilter -Version: 0.4.6
    -Summary: Plugin for spam filtering -Home-page:
    http://trac.edgewall.org/wiki/SpamFilter -Author: Edgewall Software
    -Author-email: info@edgewall.com -License: BSD -Download-URL:
    http://trac.edgewall.org/wiki/SpamFilter -Description: UNKNOWN -Keywords:
    trac plugin -Platform: UNKNOWN -Classifier: Framework :: Trac -Classifier:
    License :: OSI Approved :: BSD License saving email to
    /tmp/tmpO0gAmo.email2trac writing body to /tmp/tmpnNgKeZ.email2trac

This always happens, no matter what I do with any spam filter options. Even if any spam filters are switched off/undefined, external mails will still be bounced.

Here is my email2trac.conf:

[DEFAULT]
parentdir: /srv/trac/projects
debug: 0
umask: 022
disabled_spam_level: 5
disabled_spam_header: X-Spam-Score
reply_all : 0
mailto_link: 0
umask: 022
email_header: 0
trac_version: 0.12.2
enable_syslog : 1
alternate_notify_template :
alternate_notify_template_update :
disabled_drop_spam : 0
verbatim_format: 1
strip_signature: 0
email_quote: >
strip_quotes: 0
ignore_trac_user_settings: 0
disabled_black_list: MAILER-DAEMON@
drop_alternative_html_version: 1
ticket_permission_system: trac
html2text_cmd: /usr/bin/links -dump

[example]
project: /srv/trac/projects/example
ticket_permission_system: update_restricted_to_participants
disabled_drop_spam : 0
disabled_spam_level: 5

I'm using trac 0.12.2 on OpenSUSE 11.4 and I've built email2trac with: ./configure --sysconfdir=/etc --with-trac_user=wwwrun --enable-python --with-mta-user=nobody

[Birgit Nietsch <birgit-nietsch@…>]

OK, after uninstalling and rebooting, I now keep getting bounces like this when sending mails from an external server:

<my-example@my.example.com>: Command died with status 1:
    "/usr/local/bin/run_email2trac --project=example --ticket_prefix=XXX". Command
    output: saving email to /tmp/tmp4XOw8j.email2trac writing body to
    /tmp/tmpGYU6TA.email2trac

Mails from inside our domain are happily accepted and turned into tickets, regardless from the owner being a trac user or not.

[Birgit Nietsch <birgit-nietsch@…>]

Well. It now works. With

• ticket_permission_system: none.

Either I misunderstood your documentation, or your documentation differs slightly from the behaviour of your software.

[bas]

I will close this ticket