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Opened 9 years ago

Closed 9 years ago

#252 closed setup (fixed)

Option to automatically add reporter to ticket cc field

Reported by: kofal002@… Owned by: bas
Priority: major Milestone: New email2trac release 2.4.0
Component: email2trac Version: 2.1.0
Keywords: Cc:

Description

Hello,

We're using a Trac instance for both internal and customer-facing ticket reports, and want to be able to reply to tickets to send a customer (the reporter on an auto-generated ticket). However, we don't want to use the always_notify_reporter option in Trac, to avoid mailing developers about normal tickets.

Thus, we need a way to mail a reporter about Email2Trac tickets only. I believe the easiest way to do this would be to set a cc field on ticket creation with the email of the reporter. However, to my knowledge a default_cc field in email2trac.conf would not accept a reporter variable.

Could there be an option to automatically add the reporter (which, with email2trac, will always be an email address) to the CC field of any new tickets?

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Change History (5)

comment:1 Changed 9 years ago by anonymous

Ignoring configuration, this is pretty easy to do by simply adding this line to set_reply_fields (line 365 in latest version):

        ticket['cc'] = self.author

comment:2 Changed 9 years ago by bas

  • Status changed from new to assigned
  • Type changed from enhancement to setup

I just implemented workflow for ticket_updates and then realize that the same holds true for new tickets. So i have enabled workflow for new tickets and adjusted:

  • advancedworkflow

proof of concept and tested:

add these workflow definition:

class TicketWorkflowOpAddReporterToCC(TicketWorkflowOpBase):
    """Add reporter to CC field

    needinfo = * -> needinfo
    needinfo.name = Need info
    needinfo.operations = add_reporter_to_cc


    Don't forget to add the `TicketWorkflowOpAddReporterToCC` to the workflow
    option in [ticket].
    If there is no workflow option, the line will look like this:

    workflow = ConfigurableTicketWorkflow,TicketWorkflowOpAddReporterToCC
    """

    _op_name = 'add_reporter_to_cc'

    # ITicketActionController methods

    def render_ticket_action_control(self, req, ticket, action):
        """Returns the action control"""
        actions = self.get_configurable_workflow().actions
        label = actions[action]['name']
        hint = 'Put the reporter in  the CC field :  %s' % ticket['reporter']
        control = tag('')
        return (label, control, hint)

    def get_ticket_changes(self, req, ticket, action):
        """Returns the change of owner."""
        return {'cc': ticket['reporter']}

email2trac.conf:

workflow_new: email

trac.ini:

[ticket]
workflow = ConfigurableTicketWorkflow,TicketWorkflowOpAddReporterToCC

[ticket-workflow]
email = * -> new
email.name = email2trac
email.operations = add_reporter_to_cc

comment:3 Changed 9 years ago by bas

(In [545]) added email2trac_workflow function. So we now honor workflow for new tickets and ticket updates, see #252, #226

comment:4 Changed 9 years ago by bas

  • Milestone set to New email2trac release 2.4.0

comment:5 Changed 9 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

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