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Opened 9 years ago

Closed 9 years ago

#253 closed enhancement (fixed)

Script easily confused by duplicate subject lines

Reported by: kofal002@… Owned by: bas
Priority: major Milestone: New email2trac release 2.4.0
Component: email2trac Version: 2.1.0
Keywords: Cc:

Description

As mentioned in #252, we're using this script to handle incoming customer email. In this use case, it is possible to confuse the script simply by having two tickets named the same (or, with Email2Trac, two emails with the same subject line).

To reproduce:

  • Obtain two email accounts, accountA and accountB.
  • From both accounts send an email with the same subject line.
  • Email2Trac will create two tickets.
  • Use both accounts to reply to their own email.
  • Email2Trac will place both replies on accountB's ticket (whichever has the higher ticket number).

Expected behavior:

  • I would expect accountA's reply to go to accountA's ticket instead.
  • If no ticket number is found in subject line and multiple tickets match the subject line, Email2Trac should prioritize tickets that have reporter equal to the email sender.

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Change History (3)

comment:1 Changed 9 years ago by bas

  • Status changed from new to assigned
  • Type changed from defect to enhancement

Thanks for the suggestion. will consider it to implement it.

comment:2 Changed 9 years ago by bas

  • Milestone set to New email2trac release 2.X.X

comment:3 Changed 9 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

(In [533]) ticket_update_by_subject enhancement, closes #253

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