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Opened 13 years ago
Closed 13 years ago
#253 closed enhancement (fixed)
Script easily confused by duplicate subject lines
Reported by: | kofal002@… | Owned by: | bas |
---|---|---|---|
Priority: | major | Milestone: | New email2trac release 2.4.0 |
Component: | email2trac | Version: | 2.1.0 |
Keywords: | Cc: |
Description
As mentioned in #252, we're using this script to handle incoming customer email. In this use case, it is possible to confuse the script simply by having two tickets named the same (or, with Email2Trac, two emails with the same subject line).
To reproduce:
- Obtain two email accounts, accountA and accountB.
- From both accounts send an email with the same subject line.
- Email2Trac will create two tickets.
- Use both accounts to reply to their own email.
- Email2Trac will place both replies on accountB's ticket (whichever has the higher ticket number).
Expected behavior:
- I would expect accountA's reply to go to accountA's ticket instead.
- If no ticket number is found in subject line and multiple tickets match the subject line, Email2Trac should prioritize tickets that have reporter equal to the email sender.
Attachments (0)
Change History (3)
comment:1 Changed 13 years ago by bas
- Status changed from new to assigned
- Type changed from defect to enhancement
comment:2 Changed 13 years ago by bas
- Milestone set to New email2trac release 2.X.X
comment:3 Changed 13 years ago by bas
- Resolution set to fixed
- Status changed from assigned to closed
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Thanks for the suggestion. will consider it to implement it.