id summary reporter owner description type status priority milestone component version resolution keywords cc 253 Script easily confused by duplicate subject lines kofal002@… bas "As mentioned in #252, we're using this script to handle incoming customer email. In this use case, it is possible to confuse the script simply by having two tickets named the same (or, with Email2Trac, two emails with the same subject line). To reproduce: * Obtain two email accounts, accountA and accountB. * From both accounts send an email with the same subject line. * Email2Trac will create two tickets. * Use both accounts to reply to their own email. * Email2Trac will place both replies on accountB's ticket (whichever has the higher ticket number). Expected behavior: * I would expect accountA's reply to go to accountA's ticket instead. * If no ticket number is found in subject line '''and''' multiple tickets match the subject line, Email2Trac should prioritize tickets that have reporter equal to the email sender." enhancement closed major New email2trac release 2.4.0 email2trac 2.1.0 fixed