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Opened 9 years ago

Closed 9 years ago

#255 closed task (fixed)

suggestion for change to Email2tracConfiguration

Reported by: kgeter@… Owned by: bas
Priority: minor Milestone:
Component: email2trac Version: 2.1.0
Keywords: Cc:

Description

Hello,

I love your product, it is a vital part of our workflow. We upgraded a few weeks ago, but only recently noticed that tickets were not being reopened when the reporter replied to the notification email on a closed ticket. Your documentation says to do this in email2trac.conf:

[project] # workflow_<ticket status>: <workflow name> workflow_closed: reopen

This makes it seem like you need to literally create a block called [project] (since there is such a thing in trac.ini) with workflow directive line, when in fact you only need to add the workflow directive line to the [DEFAULT] block. I would suggest changing your documentation to make this less confusing. I spent several frustrating hours trying to figure out why it wasn't working.

Thanks,

Ken Geter Academic Technologist / PhD student Iliff School of Theology Denver, CO, USA

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Change History (2)

comment:1 Changed 9 years ago by bas

  • Status changed from new to assigned
  • Type changed from defect to task

Thanks for the positive feedback. I adjusted the documentation and there was also an bug in re-opening closed tickets that is fixed in the current trunk version:

  * Closed tickets for trac version >= 0,12 where not re-opened if there was 
    no workflow defined in email2trac.conf, see #247

You can only set:

  • email_trigger_workflow : 1

without defining a workflow

comment:2 Changed 9 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

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