Opened 16 years ago

Closed 16 years ago

Last modified 15 years ago

#26 closed enhancement (fixed)

Q: Able to collaborate internally on tickets before mailing a response

Reported by: anonymous Owned by: anonymous
Priority: major Milestone:
Component: email2trac Version: 0.9.5
Keywords: Cc:


From a customer support perspective can ticket items be collaborated on internally (as they are currently with Trac) and then only at the end a reply specified to the original sender?

If not please consider this a feature request.


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Change History (2)

comment:1 Changed 16 years ago by anonymous

  • Owner changed from bas to anonymous
  • Status changed from new to assigned

Do you mean that you only want the last update of ticket will be sent to the user. This is are trac.ini options. You can disable all the email notifications and with the last update fill in the CC-field with author email address then the update will be sent.

comment:2 Changed 16 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

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