Opened 11 years ago
Closed 11 years ago
#320 closed setup (fixed)
How to configure the e-mail that triggers the creation of the Ticket
Reported by: | ivanelsonnunes@… | Owned by: | bas |
---|---|---|---|
Priority: | major | Milestone: | |
Component: | email2trac | Version: | 2.7.0 |
Keywords: | Cc: |
Description
Hello I'm using Trac1.0. Email2Trac installed on my server Ubuntu12.10. By prompt I can create a ticket. $ sudo email2trac - project claudino <msg.txt Now do not get it where I can configure the e-mail that will receive the messages and then create the new ticket. @ivanelson []s
Attachments (0)
Change History (9)
comment:1 follow-up: ↓ 2 Changed 11 years ago by bas
- Status changed from new to assigned
- Type changed from defect to setup
comment:2 in reply to: ↑ 1 Changed 11 years ago by anonymous
Replying to bas:
Did you read https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracMta? For every MTA the setup is different and maybe you have to reconfigure the package.
At the prompt the ticket is created.
sudo email2trac --project banana < msg.txt
My /etc/aliases on Ubuntu 12.10
claudino: "|/usr/bin/run_email2trac --project=claudino"
/usr/local/etc/email2trac.conf
[DEFAULT] project: /var/trac/projects/banana debug: 1 black_list: MAILER-DAEMON@ drop_spam : 1 drop_alternative_html_version: 1 use_textwrap: 60 email_quote: > html2text_cmd: ignore_trac_user_settings: 0 inline_properties: 1 reply_all : 0 spam_level: 5 strip_quotes: 0 strip_signature: 1 ticket_update: 1 ticket_update_by_subject: 1 umask: 022 verbatim_format: 1 ticket_permission_system: update_restricted_to_participants mta_user: nobody trac_user: www-data log_type: file log_file: /var/trac/projects/banana/log/email2trac.log log_level: info [banana] project: /var/trac/projects/banana spam_level: 1
/etc/postfix/main.cf
# SASL smtp_sasl_auth_enable=yes smtp_sasl_security_options = noanonymous smtp_sasl_password_maps = hash:/etc/postfix/saslpass # See /usr/share/doc/postfix/TLS_README.gz in the postfix-doc package for # information on enabling SSL in the smtp client. myhostname = trac-bkp alias_maps = hash:/etc/aliases, hash:/etc/postfix/saslpass alias_database = hash:/etc/aliases #myorigin = /etc/mailname mydestination = banana.com.br, trac-bkp, localhost.localdomain, localhost relayhost = XXX.XX.XX.XX
/etc/postfix/saslpass
XXX.XX.XX.XX myemailtrac@banana.com.br:MyTracMailPass
comment:3 follow-up: ↓ 4 Changed 11 years ago by bas
So is there anything in the logs? syslog, daemon, mail. email2trac log.
if your on the host and test it with:
mail claudino < msg.txt
Are there error message in the log files. I can not say what is wrong without diagnostic messages.
comment:4 in reply to: ↑ 3 Changed 11 years ago by anonymous
Replying to bas:
So is there anything in the logs? syslog, daemon, mail. email2trac log.
if your on the host and test it with:
mail claudino < msg.txt
Are there error message in the log files. I can not say what is wrong without diagnostic messages.
At the prompt message is sent and the Ticket is created. However still do not understand where I set the e-mail you will receive emails that trigger and shoot to create the ticket.
email2trac.log
https://gist.github.com/ivanelson/e67399c3119823dd38eb
comment:5 follow-up: ↓ 6 Changed 11 years ago by ivanelsonnunes@…
The documentation for this plugin is not friendly(IMHO) the user.
My installation and configuration is working, thanks to:
https://groups.google.com/forum/ #! topic/trac-users/APhQVG0aBbA
comment:6 in reply to: ↑ 5 ; follow-up: ↓ 7 Changed 11 years ago by bas
Replying to ivanelsonnunes@…:
The documentation for this plugin is not friendly(IMHO) the user.
My installation and configuration is working, thanks to:
https://groups.google.com/forum/ #! topic/trac-users/APhQVG0aBbA
It is good to hear that the trac community has helped you with your email2trac configuration. As for the documentation there are to many MTAs and it is impossible for me to test all of them or writs the documentation for it. That is why we have a wiki and if the docs are inadequate people can update/improve it. At our site we use debian and postfix and that is the only configuration that i am trying to describe.
comment:7 in reply to: ↑ 6 Changed 11 years ago by ivanelsonnunes@…
Replying to bas:
Replying to ivanelsonnunes@…:
The documentation for this plugin is not friendly(IMHO) the user.
My installation and configuration is working, thanks to:
https://groups.google.com/forum/ #! topic/trac-users/APhQVG0aBbA
It is good to hear that the trac community has helped you with your email2trac configuration. As for the documentation there are to many MTAs and it is impossible for me to test all of them or writs the documentation for it. That is why we have a wiki and if the docs are inadequate people can update/improve it. At our site we use debian and postfix and that is the only configuration that i am trying to describe.
Prompt on wiki that the MTA should be run by "cron". Helps a lot. Simple as that.
comment:8 follow-up: ↓ 9 Changed 11 years ago by ivanelsonnunes@…
Post on the wiki that the MTA should be run by "cron". Helps a lot. Simple as that
comment:9 in reply to: ↑ 8 Changed 11 years ago by anonymous
- Resolution set to fixed
- Status changed from assigned to closed
Replying to ivanelsonnunes@…:
Post on the wiki that the MTA should be run by "cron". Helps a lot. Simple as that
I will close it. This setting is also depended on which MTA you use and how your setup is. For my setup it is "nobody"
Did you read https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracMta? For every MTA the setup is different and maybe you have to reconfigure the package.