initial import of threaded mbox to ticket, and subsequent upgrades

[pinto@…]

Hi there, I'm in the initial stages of educating myself on what can be expected from email2trac.

I'd like to do a bulk import of the whole support mailbox, and have the tickets threads recognized and build from the threads in the mailbox, using this syntax:

email2trac < ~/mail/support

However the whole mailbox is being imported as a single new ticket, including the raw attachments.

Subsequently I'd like to run the same above command every couple of minutes (via a crontab), and have the utility update trac only with the new emails or replies.

However the whole mailbox is being imported as a single new ticket again.

Reflecting back, the suggested installation exercise kept creating a new ticket every time I ran it again, and that was completely unexpected.

email2trac < msg.txt

Am I expecting too much?

Thanks Jaime

[bas]

Dear Jaime,

email2trac can support the mailbox setup, see:

• https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracMta#FetchmailSetup

email2trac has also support for updating tickets. There are several options to control it. Here is a description how email2trac parses the mail:

• https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracParse

You have to enable ticket_update and/or ticket_update_by_subject, see:

• https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracConfiguration#TicketUpdate

good luck

[bas]

No response. will close the ticket