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Opened 7 years ago

Closed 6 years ago

#329 closed setup (fixed)

initial import of threaded mbox to ticket, and subsequent upgrades

Reported by: pinto@… Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 2.7.0
Keywords: Cc: pinto@…

Description

Hi there, I'm in the initial stages of educating myself on what can be expected from email2trac.

I'd like to do a bulk import of the whole support mailbox, and have the tickets threads recognized and build from the threads in the mailbox, using this syntax:

email2trac < ~/mail/support

However the whole mailbox is being imported as a single new ticket, including the raw attachments.

Subsequently I'd like to run the same above command every couple of minutes (via a crontab), and have the utility update trac only with the new emails or replies.

However the whole mailbox is being imported as a single new ticket again.

Reflecting back, the suggested installation exercise kept creating a new ticket every time I ran it again, and that was completely unexpected.

email2trac < msg.txt

Am I expecting too much?

Thanks Jaime

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Change History (2)

comment:1 Changed 7 years ago by bas

  • Status changed from new to assigned
  • Type changed from defect to setup

Dear Jaime,

email2trac can support the mailbox setup, see:

email2trac has also support for updating tickets. There are several options to control it. Here is a description how email2trac parses the mail:

You have to enable ticket_update and/or ticket_update_by_subject, see:

good luck

comment:2 Changed 6 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

No response. will close the ticket

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