Opened 10 years ago

Last modified 9 years ago

#332 assigned defect

email2trac without updating updater

Reported by: Ben Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 2.7.0
Keywords: Cc:


I want to use trac as a backend support system with an email front-end via email2trac. The problem is that trac defaults to sending out emails for every change to a ticket, so when someone emails a new ticket or a response (via email2trac) Trac emails them the ticket change that they just made (or sends no notification depending on trac config). I want to suppress that so the only notifications they get are changed done by other people.

One solution to this is the trac plugin to change notification behavior: NeverNotifyUpdater . My problem is I can't get email2trac to use this plugin.

Looking at the code for email2trac, is seems to load the trac environment and load my plugins (including NeverNotifyUpdaterPlugin) but I think email2trac is sending notifications from a method that NeverNotifyUpdaterPlugin doesn't see (or hijack for its own purposes).

Maybe there is a better way to get Trac / email2trac not to send out notifications to the updater (AnnouncerPlugin although I don't see how to configure it to do that)?

I'm using 2.7.6 for email2trac and trac 1.0.1.


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Change History (3)

comment:1 Changed 10 years ago by Ben

Any way to hide my email address from the ticket?

comment:2 Changed 10 years ago by bas

  • Reporter changed from bugreporter@… to Ben

Just did it. You won't receive ticket updates

comment:3 Changed 9 years ago by bas

  • Status changed from new to assigned

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