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Opened 6 years ago

Last modified 5 years ago

#332 assigned defect

email2trac without updating updater

Reported by: Ben Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 2.7.0
Keywords: Cc:

Description

I want to use trac as a backend support system with an email front-end via email2trac. The problem is that trac defaults to sending out emails for every change to a ticket, so when someone emails a new ticket or a response (via email2trac) Trac emails them the ticket change that they just made (or sends no notification depending on trac config). I want to suppress that so the only notifications they get are changed done by other people.

One solution to this is the trac plugin to change notification behavior: NeverNotifyUpdater . My problem is I can't get email2trac to use this plugin.

Looking at the code for email2trac, is seems to load the trac environment and load my plugins (including NeverNotifyUpdaterPlugin) but I think email2trac is sending notifications from a method that NeverNotifyUpdaterPlugin doesn't see (or hijack for its own purposes).

Maybe there is a better way to get Trac / email2trac not to send out notifications to the updater (AnnouncerPlugin although I don't see how to configure it to do that)?

I'm using 2.7.6 for email2trac and trac 1.0.1.

Thanks,

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Change History (3)

comment:1 Changed 6 years ago by Ben

Any way to hide my email address from the ticket?

comment:2 Changed 6 years ago by bas

  • Reporter changed from bugreporter@… to Ben

Just did it. You won't receive ticket updates

comment:3 Changed 5 years ago by bas

  • Status changed from new to assigned

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Change Properties
Action
as assigned The owner will remain bas.
as The resolution will be set. Next status will be 'closed'.
to The owner will be changed from bas to the specified user. Next status will be 'new'.
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