replying email not working

[kshetriamrit@…]

After replying email sent from trac, no comment is seen. Also I see a lot of *trac.email2trac* files in my /tmp folder that contains message replied to notification mail.

[bas]

Then email2trac crashed. On which OS did you installed trac? If unix then there must be an exception error in the syslog files.

[anonymous]

I installed trac in unix system (Ubuntu). I am not allowed to see the log file. But one more info if that helps. email2trac --project=tracproj < msg.txt is not working either. This is from my customer side. Many email are on tmp file and we are not able to respond to them.

[bas]

This is to little info for me to determine what your problem is. If this is not working:

• email2trac --project=tracproj < msg.txt

Then you did not configure email2trac properly. You can add start email2trac in debug mode:

• email2trac --help
• email2trac --debug --project=tracproj < msg.txt

[anonymous]

my trac and email2trac might not be updated (company implementation)

i get following message

sudo email2trac --debug --project=ticket < mail.txt
2014-01-09 08:58:05,038 email2trac trac: Found trac version: 0.12
2014-01-09 08:58:05,156 email2trac trac: Loading environment /opt/trac
08:58:05 Trac[env] INFO: -------------------------------- environment startup [Trac 0.12.2] --------------------------------
/usr/local/lib/python2.6/dist-packages/acct_mgr/pwhash.py:13: DeprecationWarning: the md5 module is deprecated; use hashlib instead
  import md5, sha
/usr/local/lib/python2.6/dist-packages/acct_mgr/pwhash.py:13: DeprecationWarning: the sha module is deprecated; use the hashlib module instead
  import md5, sha
2014-01-09 08:58:05,459 email2trac trac: Main function parse
2014-01-09 08:58:05,469 email2trac trac: saving email to /tmp/tmphxEPnr.trac.email2trac
2014-01-09 08:58:05,473 email2trac trac: function get_message_parts()
2014-01-09 08:58:05,473 email2trac trac: 	 Message part: Main-Type: multipart
2014-01-09 08:58:05,473 email2trac trac: 	 Message part: Content-Type: multipart/alternative
2014-01-09 08:58:05,473 email2trac trac: 	 Message part: Main-Type: text
2014-01-09 08:58:05,473 email2trac trac: 	 Message part: Content-Type: text/plain
2014-01-09 08:58:05,474 email2trac trac: function inline_part()
2014-01-09 08:58:05,474 email2trac trac: 	 unicode filename: None
2014-01-09 08:58:05,474 email2trac trac: 	 raw filename: None
2014-01-09 08:58:05,474 email2trac trac: function check_filename_length: 
2014-01-09 08:58:05,474 email2trac trac: function strip_signature
2014-01-09 08:58:05,474 email2trac trac: function strip_quotes
2014-01-09 08:58:05,474 email2trac trac: function inline_properties
2014-01-09 08:58:05,475 email2trac trac: 	 Message part: Main-Type: text
2014-01-09 08:58:05,475 email2trac trac: 	 Message part: Content-Type: text/html
2014-01-09 08:58:05,475 email2trac trac: function inline_part()
2014-01-09 08:58:05,475 email2trac trac: 	 Skipping alternative HTML message
2014-01-09 08:58:05,475 email2trac trac: function unique_attachment_names()
2014-01-09 08:58:05,476 email2trac trac: function get_body_text()
2014-01-09 08:58:05,476 email2trac trac: function debug_body:
2014-01-09 08:58:05,476 email2trac trac: writing body to /tmp/tmphxEPnr.trac.email2trac.body
2014-01-09 08:58:05,476 email2trac trac: function debug_attachments
2014-01-09 08:58:05,478 email2trac trac: function get_sender_info
2014-01-09 08:58:05,479 email2trac trac: function email_to_unicode
2014-01-09 08:58:05,479 email2trac trac: 	 email name: <original_email_address_removed>, email address: <original_email_address_removed>
2014-01-09 08:58:05,746 email2trac trac: Traceback (most recent call last):

2014-01-09 08:58:05,746 email2trac trac:   File "/usr/local/bin/email2trac", line 2592, in <module>
    tktparser.parse(sys.stdin)

2014-01-09 08:58:05,746 email2trac trac:   File "/usr/local/bin/email2trac", line 1651, in parse
    self.get_sender_info(m)

2014-01-09 08:58:05,746 email2trac trac:   File "/usr/local/bin/email2trac", line 370, in get_sender_info
    (u.lower() + '@' + self.smtp_default_domain.lower() == self.email_addr.lower())

2014-01-09 08:58:05,746 email2trac trac: AttributeError: 'NoneType' object has no attribute 'lower'

2014-01-09 08:58:05,747 email2trac trac: saving email to /tmp/tmp6nB_ZA.trac.email2trac
2014-01-09 08:58:05,748 email2trac trac: function get_message_parts()
2014-01-09 08:58:05,748 email2trac trac: 	 Message part: Main-Type: multipart
2014-01-09 08:58:05,749 email2trac trac: 	 Message part: Content-Type: multipart/alternative
2014-01-09 08:58:05,749 email2trac trac: 	 Message part: Main-Type: text
2014-01-09 08:58:05,749 email2trac trac: 	 Message part: Content-Type: text/plain
2014-01-09 08:58:05,749 email2trac trac: function inline_part()
2014-01-09 08:58:05,749 email2trac trac: 	 unicode filename: None
2014-01-09 08:58:05,749 email2trac trac: 	 raw filename: None
2014-01-09 08:58:05,749 email2trac trac: function check_filename_length: 
2014-01-09 08:58:05,749 email2trac trac: function strip_signature
2014-01-09 08:58:05,749 email2trac trac: function strip_quotes
2014-01-09 08:58:05,750 email2trac trac: function inline_properties
2014-01-09 08:58:05,750 email2trac trac: 	 Message part: Main-Type: text
2014-01-09 08:58:05,750 email2trac trac: 	 Message part: Content-Type: text/html
2014-01-09 08:58:05,750 email2trac trac: function inline_part()
2014-01-09 08:58:05,750 email2trac trac: 	 Skipping alternative HTML message
2014-01-09 08:58:05,750 email2trac trac: function unique_attachment_names()
2014-01-09 08:58:05,750 email2trac trac: function get_body_text()
2014-01-09 08:58:05,750 email2trac trac: function debug_body:
2014-01-09 08:58:05,751 email2trac trac: writing body to /tmp/tmp6nB_ZA.trac.email2trac.body
2014-01-09 08:58:05,751 email2trac trac: function debug_attachments

[bas]

Replying to anonymous:

my trac and email2trac might not be updated (company implementation)

i get following message

2014-01-09 08:58:05,478 email2trac trac: function get_sender_info
2014-01-09 08:58:05,479 email2trac trac: function email_to_unicode
2014-01-09 08:58:05,479 email2trac trac: 	 email name: <original_email_address_removed>, email address: <original_email_address_removed>

}}}

Is this an valid email adres name@domain?

> 2014-01-09 08:58:05,746 email2trac trac: Traceback (most recent call last):
> 
> 2014-01-09 08:58:05,746 email2trac trac:   File "/usr/local/bin/email2trac", line 2592, in <module>
>     tktparser.parse(sys.stdin)
> 
> 2014-01-09 08:58:05,746 email2trac trac:   File "/usr/local/bin/email2trac", line 1651, in parse
>     self.get_sender_info(m)
> 
> 2014-01-09 08:58:05,746 email2trac trac:   File "/usr/local/bin/email2trac", line 370, in get_sender_info
>     (u.lower() + '@' + self.smtp_default_domain.lower() == self.email_addr.lower())
>
> 2014-01-09 08:58:05,746 email2trac trac: AttributeError: 'NoneType' object has no attribute 'lower'
> 
> }}}
This is an python error what did you defined in your trac.ini notification section for:
 * smtp_default_domain
 * or maybe be the variable 'u' is empty. Can you try to replace the offending line with:
{{{
 (u and (u.lower() + '@' + self.smtp_default_domain.lower() == self.email_addr.lower()))
}}}

[anonymous]

if you are talking about "<original_email_address_removed>", yes it is a valid email address. user@…

[bas]

Ok. my reply was broken did you read:

> 2014-01-09 08:58:05,746 email2trac trac:   File "/usr/local/bin/email2trac", line 370, in get_sender_info
>     (u.lower() + '@' + self.smtp_default_domain.lower() == self.email_addr.lower())
>
> 2014-01-09 08:58:05,746 email2trac trac: AttributeError: 'NoneType' object has no attribute 'lower'
> 

This is an python error what did you defined in your trac.ini notification section for:

• smtp_default_domain
• or maybe be the variable 'u' is empty. Can you try to replace the offending line with:

   (u and (u.lower() + '@' + self.smtp_default_domain.lower() == self.email_addr.lower()))
  

[anonymous]

I have just domain name as smtp_default_domain not in format user@… just domain.com

How can I change code for that?

[anonymous]

Also same trac config was working before. This happened few days back. Nothing was changed during that period.

[bas]

That is strange, You did not install a new plugin or use another plugin for authentication. I see acct_mgr warning in your output.

Are able to edit email2trac? If yes

• edit email2trac.conf
• locate the offening line, linenumber 370
• replace it with mine suggestion

[anonymous]

thanks changing email2trac source did the work. But can we track down what caused problem? just for backlog incase it repeat in future?

[bas]

Then i will apply the fix to the trunk version of email2trac.

I really do not know what caused the problem. This function looks in the trac project database to find a matching user for a give email address (from addres mail). Maybe the database has some invalid values.

Or did you changed your email2trac.conf:

• https://oss.trac.surfsara.nl/email2trac/wiki/Email2tracConfiguration
• did you set ignore_trac_user_settings

[bas]

Al your crashed emails are in /tmp and you can feed them to email2trac to recover them.

[anonymous]

As of the log message, acct_mgr package was changed. change to meet requirement. except from that, neither trac.ini nor email2trac.conf file was changed.

For crashed emails, does email2trac manage for duplicate ticket/email or do we have to handle?

and many many thanks for the support :)

[bas]

Replying to anonymous:

As of the log message, acct_mgr package was changed. change to meet requirement. except from that, neither trac.ini nor email2trac.conf file was changed.

maybe acct_mgr is causing the problem. this will handle the user settings in the database. The email2trac crash is in this section.

For crashed emails, does email2trac manage for duplicate ticket/email or do we have to handle?

email2trac will not filter out duplicate emails.

and many many thanks for the support :)

Your are welcome

[bas]

In 644:

fixed a bug in get_sender_info function, closes #333