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Opened 6 years ago

Closed 6 years ago

#343 closed defect (fixed)

Sender is not notified when new ticket is created

Reported by: leonardo.ascenso@… Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 2.8.4
Keywords: Cc:

Description

Today I made an upgrade to the last version. I don't upgrade email2trac for YEARS!

Now senders are not notified on new ticket/ticket update. I have this error on my log and I think that's why sender is not notified by email.

2014-07-17 18:52:28,574 email2trac lefatech.trac: function unique_attachment_names()
2014-07-17 18:52:28,574 email2trac lefatech.trac: function get_body_text()
2014-07-17 18:52:28,716 email2trac lefatech.trac: function attach_attachments()
2014-07-17 18:52:28,716 email2trac lefatech.trac: function mail_workflow: 
2014-07-17 18:52:28,717 email2trac lefatech.trac: function notify()
2014-07-17 18:52:28,754 email2trac lefatech.trac: Failure sending notification on creation of ticket #10060: [Errno -2] Name or service not known

It seems an error on email2trac line 2922 (tn.notify(tkt, new, modtime))

I'm I doing something wrong?

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Change History (2)

comment:1 Changed 6 years ago by bas

Can run the test message that is include in the distribution:

  • email2trac -d < msg.txt

Which plugins did you install and what is your configuration of the notification section. Did you set some special options in email2trac.conf

comment:2 Changed 6 years ago by anonymous

  • Resolution set to fixed
  • Status changed from new to closed

It's fixed. My mistake, sorry. For some reason SMTP details @trac.ini are misconfigured.

Thank you. Regards

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