email sent to multiple recipients

[anonymous]

tickets created in trac get sent to user@… UNKNOWN@… and lastname@… bounces created by UNKNOWN@… cause a recursive ticket creation loop I don't know how to stop it but so far my 12 tickets have amounted to 50 I have turned off the mailserver to prevent anymore incoming tickets.

​https://subtrac.sara.nl/oss/email2trac/changeset/61

[eric@…]

to reproduce trac.ini may need

always_notify_owner = true

[eric@…]

it doesn't seem logical to set the owner of an new ticket maybe there should be a setting in the conf file for default_assign_to for those who want an Assigned to: UNKNOWN on new tickets

I would prefer no one be assigned on new tickets.

[bas]

Michel Jouvin one of the developers have implemented a blacklist feature. It is not documented yet and is must be an option in the email2trac.conf.

     def blacklisted_from(self):
 	                FROM_RE = re.compile(r"""
 	                    MAILER-DAEMON@
 	                    """, re.VERBOSE)
 	                result =  FROM_RE.search(self.email_addr)
 	                if result:
 	                        return True
 	                else:
 	                        return False

So it can be adjusted by the user.

The owner is of a ticket is set to the default owner specified in trac.ini:

[ticket]
default_owner = unknown

No need to adjust the source, We have extend the blacklist to include unknown@<addr>. This is only triggered if notify_owner is set to true in trac.ini.

[anonymous]

That sounds like a neet solution, However instead of 'just filling in bogus info' I changed the line 'ticketowner? = "UNKNOWN"' to 'pass' and this way there is no default null assignee which is not something I want a default on anyhow .

[bas]

oke, this solution will not be implemented in the source, because it can also be specified in the trac.ini file

[anonymous]

This is not right. The blacklist should include the address that the email comes in from. I use a special address bugs@… and this can not be added to the blacklist. If you are going to call it a blacklist there should be a file with a list of addresses that I can block.

[bas]

Your are right i set owner of ticket to the default component owner. The function set_owner is removed from the trunk​ version. Because the code is also in trac API and does a better job