email notifications

[matthew@…]

My apologies if this is a can't find the TFM question, but I am having some difficulties with email2trac and Email notifications. I have searched the sara trac for answers but have not found an answer to my problem.

I've successfully installed email2trac 0.13 and am using Trac 0.10.4. I am able to submit and respond to trac tickets. Tickets are added to trac, and I can update existing tickets via Email, however Email notifications are not sent to the owner, reporter or updater. Notifications do work through the trac website however.

When a new ticket is created through email2trac, or when a ticket is updated through email2trac, should the smtp_always_cc or owner/reporter/updater addresses be updated? If so could you point me in the direction of what to look for in trouble shooting this? Setting debugging and logging levels in the trac logs themselves yield no clues and the system logs show no errors from email2trac itself.

If not, please consider this a request for enhancement for new tickets and updates to behave the same as trac web interface with regards to [notification].

Thanks!

Matthew

[bas]

That is strange we have also this kind of setup. Did you set:

• ​https://subtrac.sara.nl/oss/email2trac/wiki/Email2tracConfiguration#Emailaddress

To be clear:

[notification]
smtp_enabled = true
}}

[matthew@…]

Yes, smtp_enabled is set to true.

I also have the AccountManagerPlugin? enabled. As it turns out, disabling acct_mgr from [components] results in Email notifications working as expected. I have not found a combination of Account Manager Components that breaks the ability for notifications to be sent though.

[bas]

That is strange, did you also tried the new setting in 0.13:

• ignore_trac_user_settings

Does this help?

[matthew@…]

I tried ignore_trac_user_settings in both the per-project setting in email2trac.conf and for the [DEFAULT] section. It did not make any difference.

Are you using acct_mgr?

[bas]

We do not use acct_mgr, So i can not test it, maybe i will install it a test environment.

[gregoryba@…]

i too am having the problem referenced in #53. i'll attach my email2trac.conf and my trac.ini

[gregoryba@…]

my email2trac.conf

[gregoryba@…]

my trac.ini

[gregoryba@…]

my shared trac.ini

[gregoryba@…]

added person who originally reported this bug to CC.

[gregoryba@…]

i don't think is a problem with email2trac. using the ini above i created a ticket and assigned it to a fictional user "bob vila". when i click "submit changes" via trac the system generates an email to "vila@…". these steps were performed without the email2trac script, so my guess is trac is to blame.

[anonymous]

hi, me again: in trac.ini, under the [notification] section, we've got this setting: smtp_default_domain = schematic.com

this is the source of our problem. commenting out this line does eliminate the bug referenced in ticket #53.

[bas]

Thanks for the info. I think i will setup a FAQ for email2trac.

[matthew@…]

Hi there,

Just to clarify, the problem we are having is that trac does not send out notifications to anyone upon an email update 'only' when acct_mgr is enabled, otherwise when acct_mgr is disabled email2trac works as expected. I do not see a correlation to #53.

FWIW, smtp_default_domain is set to "" on our system.

I haven't had a chance to dive into this issue further but I'll report back if I have time to.

Matthew

[bas]

Let close this