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Opened 14 years ago

Closed 8 years ago

#7 closed enhancement (fixed)

Ticket field manipulation

Reported by: trac@… Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 0.9.5
Keywords: Cc: trac@…

Description

is it possible to manipulate ticket status, for example closing it reopening it via email2trac?

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Change History (9)

comment:1 Changed 14 years ago by bas

We have had some discussions in the past and i will had it. And my suggestion is to use this syntax:

Re: [beowulf] #1308?priority=high,owner=bas:  node r24n19

Or something else so we can use the url parser module ;-)

comment:2 Changed 14 years ago by bas

  • Status changed from new to assigned

comment:3 Changed 14 years ago by anonymous

tried adding the above expression to both the subject and message body with no luck - it just creates new tickets instead of updating existing ones.

i have ticket_update: 1 set. do i need anything else to get ticket follow-ups to work?

comment:4 Changed 14 years ago by bas

Is not implemented yet. Be patience ;-)

comment:5 Changed 14 years ago by bas

  • Cc trac@… added

It is implemented in the trunk version of email2trac. Can you test it?

So add after the ticket number i question mark, eg:

RE: [beowulf] #12?priority=blocker,owner=bas:

Enjoy

comment:6 Changed 14 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

Close ticket

comment:7 Changed 9 years ago by anonymous

  • Resolution fixed deleted
  • Status changed from closed to reopened

How can I update ticket status using email2trac? e.g. How can I close ticket using email2trac? Thank you

comment:8 Changed 9 years ago by bas

Did you read:

It can be done in the subject line or as inline comments in the ticket

comment:9 Changed 8 years ago by bas

  • Resolution set to fixed
  • Status changed from reopened to closed

close it no feedback. It is applied in upstream email2trac versions

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as closed The owner will remain bas.
The resolution will be deleted. Next status will be 'reopened'.
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