Opened 17 years ago

Closed 10 years ago

#7 closed enhancement (fixed)

Ticket field manipulation

Reported by: trac@… Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 0.9.5
Keywords: Cc: trac@…


is it possible to manipulate ticket status, for example closing it reopening it via email2trac?

Attachments (0)

Change History (9)

comment:1 Changed 16 years ago by bas

We have had some discussions in the past and i will had it. And my suggestion is to use this syntax:

Re: [beowulf] #1308?priority=high,owner=bas:  node r24n19

Or something else so we can use the url parser module ;-)

comment:2 Changed 16 years ago by bas

  • Status changed from new to assigned

comment:3 Changed 16 years ago by anonymous

tried adding the above expression to both the subject and message body with no luck - it just creates new tickets instead of updating existing ones.

i have ticket_update: 1 set. do i need anything else to get ticket follow-ups to work?

comment:4 Changed 16 years ago by bas

Is not implemented yet. Be patience ;-)

comment:5 Changed 16 years ago by bas

  • Cc trac@… added

It is implemented in the trunk version of email2trac. Can you test it?

So add after the ticket number i question mark, eg:

RE: [beowulf] #12?priority=blocker,owner=bas:


comment:6 Changed 16 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

Close ticket

comment:7 Changed 12 years ago by anonymous

  • Resolution fixed deleted
  • Status changed from closed to reopened

How can I update ticket status using email2trac? e.g. How can I close ticket using email2trac? Thank you

comment:8 Changed 12 years ago by bas

Did you read:

It can be done in the subject line or as inline comments in the ticket

comment:9 Changed 10 years ago by bas

  • Resolution set to fixed
  • Status changed from reopened to closed

close it no feedback. It is applied in upstream email2trac versions

Add Comment

Modify Ticket

Change Properties
as closed The owner will remain bas.
The resolution will be deleted. Next status will be 'reopened'.

E-mail address and user name can be saved in the Preferences.

Note: See TracTickets for help on using tickets.