Modify

Opened 13 years ago

Closed 12 years ago

#88 closed enhancement (fixed)

Ease of use

Reported by: anonymous Owned by: bas
Priority: minor Milestone:
Component: email2trac Version: 0.4
Keywords: Cc:

Description

Add monikers that can be placed within the body text of an email to set ticket properties.

e.g.:

STATUS:Closed or [STATUS:Closed]

Attachments (0)

Change History (8)

comment:1 Changed 13 years ago by bas

  • Status changed from new to assigned
  • Type changed from defect to enhancement

You can update ticket fields via the subject line:

Or do you want to scan the email for these lines and update the ticket fields?

comment:2 Changed 13 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed

No response

comment:3 Changed 13 years ago by thinice@…

  • Resolution fixed deleted
  • Status changed from closed to reopened
Or do you want to scan the email for these lines and update the ticket fields? 

Yes. People who oversee technical people might not understand or want to comprehend constructing the query-type update string in their subject, but if you were to set monikers it may be possible to allow them to set -some- fields on creation or update.

e.g. "Re: #9999" in the ticket field is enough for them to figure out. But if they could place something like:

{{ [priority:blocker] [component:mycomponent] }}}

I would think if they typed in invalid attributes it would update everything that -is- valid and silently fail the invalid attrib. they are trying to update.

(e.g.: If my component above is an incorrect value, but the priority is a valid value - it would try to update both, but silently fail the component update. )

comment:4 Changed 13 years ago by anonymous

Sorry my exmaple was meant to be:

[priority:blocker] 
[component:mycomponent] 

comment:5 Changed 13 years ago by anonymous

  • Priority changed from major to minor
  • Version changed from 0.3 to 0.4

Instead of subject line you want to do it within an email. There ia already code for checking of the correct values for ticket fields. We have only yo implement to search for this statements in the email body_text.

comment:6 Changed 13 years ago by thinice@…

I'll look into this and post a diff if I get it working correctly. -Justin

comment:7 Changed 13 years ago by bas

Did uyou succeed ;-)

comment:8 Changed 12 years ago by bas

  • Resolution set to fixed
  • Status changed from reopened to closed

This functionality is now in trunk

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as closed The owner will remain bas.
The resolution will be deleted. Next status will be 'reopened'.
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