Ease of use

[anonymous]

Add monikers that can be placed within the body text of an email to set ticket properties.

e.g.:

STATUS:Closed or [STATUS:Closed]

[bas]

You can update ticket fields via the subject line:

• ​https://subtrac.rc.sara.nl/oss/email2trac/wiki/Email2tracConfiguration#TicketUpdate

Or do you want to scan the email for these lines and update the ticket fields?

[bas]

No response

[thinice@…]

Or do you want to scan the email for these lines and update the ticket fields? 

Yes. People who oversee technical people might not understand or want to comprehend constructing the query-type update string in their subject, but if you were to set monikers it may be possible to allow them to set -some- fields on creation or update.

e.g. "Re: #9999" in the ticket field is enough for them to figure out. But if they could place something like:

{{ [priority:blocker] [component:mycomponent] }}}

I would think if they typed in invalid attributes it would update everything that -is- valid and silently fail the invalid attrib. they are trying to update.

(e.g.: If my component above is an incorrect value, but the priority is a valid value - it would try to update both, but silently fail the component update. )

[anonymous]

Sorry my exmaple was meant to be:

[priority:blocker] 
[component:mycomponent] 

[anonymous]

Instead of subject line you want to do it within an email. There ia already code for checking of the correct values for ticket fields. We have only yo implement to search for this statements in the email body_text.

[thinice@…]

I'll look into this and post a diff if I get it working correctly. -Justin

[bas]

Did uyou succeed ;-)

[bas]

This functionality is now in trunk