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Opened 13 years ago

Closed 12 years ago

#95 closed defect (fixed)

Items being dropped or indefinately que'd by mailman when email2trac has an error

Reported by: anonymous Owned by: bas
Priority: major Milestone:
Component: email2trac Version: 0.6
Keywords: Cc: gmcgrath@…

Description

In our syslogs we have been seeing this error:

Oct 22 04:02:22 sun email2trac: Traceback (most recent call last): Oct 22 04:02:22 sun email2trac: File "/usr/local/email2trac/bin/email2trac", line 1240, in <module> tktparser.parse(sys.stdin) Oct 22 04:02:22 sun email2trac: File "/usr/local/email2trac/bin/email2trac", line 818, in parse self.new_ticket(m, spam_msg) Oct 22 04:02:22 sun email2trac: File "/usr/local/email2trac/bin/email2trac", line 719, in new_ticket self.set_reply_fields(tkt, msg) Oct 22 04:02:22 sun email2trac: File "/usr/local/email2trac/bin/email2trac", line 458, in set_reply_fields if mail_list: Oct 22 04:02:22 sun email2trac: UnboundLocalError?: local variable 'mail_list' referenced before assignment

Connected to these issue we get errors similar to: Oct 24 04:02:20 sun sendmail[20474]: m9O8279H020473: to="|/usr/local/email2trac/bin/run_email2trac --project=PNIInternal --component=Tesla", ctladdr=<tesla-help@…> (47/0), delay=00:00:13, xdelay=00:00:13, mailer=prog, pri=60635, dsn=2.0.0, stat=Sent Oct 24 04:02:20 sun sendmail[20474]: m9O8279H020473: to=<lewing@…>, delay=00:00:13, xdelay=00:00:00, mailer=esmtp, pri=60635, relay=emfw4.xxxx.zzz. [128.112.131.23], dsn=2.0.0, stat=Sent (Ok: queued as A547D904E00)

This is causing some of our emails to not be processed into the ticket system.

We think it's because these are emails being generated en-masse to notify us and users of their ID's expiring. It could be a timing or threading issue but we arn't quite sure what's going on.

If you have any testing or suggestions we welcome them as this needs to be fixed.

Attachments (0)

Change History (6)

comment:1 Changed 13 years ago by gmcgrath@…

Just adding a second note here as I forgot to include my email address.

comment:2 Changed 13 years ago by bas

  • Cc gmcgrath@… added
  • Status changed from new to assigned

You have set the reply_all option for email2trac this trigger this bug, thanks. I have just commit a patch to the trunk version can you test this?

comment:3 Changed 13 years ago by bas

Just a question did this fixes the bug?

comment:4 Changed 13 years ago by Garrett McGrath

Haven't tested it yet.  Was hoping to today but I was sick yesterday
throwing everything off, I'll be on vacation next week so it will most
likely sit till the week after that.  As soon as we can test it I'll
post our results.
-Garrett

email2trac wrote:
> #95: Items being dropped or indefinately que'd by mailman when
email2trac has an
> error
> ----------------------+---------------------------------------------
--------
> Reporter:  anonymous  |        Owner:  bas
>     Type:  defect     |       Status:  assigned
> Priority:  major      |    Component:  email2trac
>  Version:  trunk      |   Resolution:
> Keywords:             |
> ----------------------+---------------------------------------------
--------
>
> Comment(by bas):
>
>  Just a question did this fixes the bug?
>
>

comment:5 Changed 12 years ago by bas

and any news

comment:6 Changed 12 years ago by bas

  • Resolution set to fixed
  • Status changed from assigned to closed
  • Version changed from trunk to 0.6

will release new version

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