Changes between Version 138 and Version 139 of Email2tracConfiguration

Timestamp:

10/03/13 09:48:04 (11 years ago)

Author:

bas

Comment:

--

Email2tracConfiguration

@@ -124 +124 @@
 
 == Ticket Update ==
-If you have enabled ''ticket_update'' in  [wiki:Email2tracConfiguration email2trac.conf] then you have to configure  one of the two options explained below.  Email2trac will scan the subject field of all emails to determine if a given email is a ticket update, and consequently it must update ticket fields.
-
-For example:
-
- * This subject line will trigger an update of ticket number 1529:
-{{{
-Subject: [hic] #1529: Re: LRZ
-}}}
-
- * The following subject line will trigger an update of ticket number 1529 and will set its owner to ''bas'' and priority to ''medium'':
-{{{
-Subject: [hic] #1529?owner=bas&priority=medium: Re: LRZ
-}}}
-
-''NOTE:  For versions prior to 1.1.0 the subject field separator is , instead of &''
-
-=== Email address ===
+
+If you have enabled ''ticket_update''in  [wiki:Email2tracConfiguration email2trac.conf] then it will parse the subject line to determine if this a reply
+mail. Optional you can set ''ticket_update_by_subject'' option to see if we have matching subject line.  See [wiki:Email2tracParse How an email message is parsed]
+
+At SURFsara we use the setup that is described below.
+
+=== Ticket Email address ===
 This is the preferred method. This will setup an email address  where the ticket information will be sent to. This is a different  email address than the ticket email address.  When you reply on  this email a copy will be sent to the ticket email address.