Changes between Version 139 and Version 140 of Email2tracConfiguration


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Timestamp:
10/03/13 09:52:44 (8 years ago)
Author:
bas
Comment:

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  • Email2tracConfiguration

    v139 v140  
    128128mail. Optional you can set ''ticket_update_by_subject'' option to see if we have matching subject line.  See [wiki:Email2tracParse How an email message is parsed]
    129129
    130 At SURFsara we use the setup that is described below.
     130There are two options to enable ticket replies:
     131 1. A ticket email address
     132 1. Html code in the ticket description field.
    131133
    132134=== Ticket Email address ===
     135
    133136This is the preferred method. This will setup an email address  where the ticket information will be sent to. This is a different  email address than the ticket email address.  When you reply on  this email a copy will be sent to the ticket email address.
    134137
     
    147150
    148151=== html code ===
    149   Use the ''   mailto_cc''    and ''   mailto_link''    in  [wiki:Email2tracConfiguration email2trac.conf]   .  This will add a ''   HTML mailto link''    in the description field.  If you click on this link it will open the default mail program  which will send an email to the reporter and Carbon Copy to  the ticket address.
     152  Use the ''   mailto_cc''    and ''   mailto_link''    in  [wiki:Email2tracConfiguration email2trac.conf]   .  This will add a ''   HTML mailto link''    in the description field.  If you click on this link it will open the default mail program  which will send an email to the reporter and Carbon Copy to  the ticket address. 
    150153
    151154== Formatting options ==