Custom Query (332 matches)

Email2trac looks great, and seems to work really well. Congratulations and
thank you for making such a cool bit of software.

Naturally, I have a problem :-)

I'm using CentOS 6.2 (i.e. Redhat 6.2), and I've installed Trac
(0.12.3-3.el6) from the EPEL repository. Trac works fine with this, although
it needs the python-gensh06 (0.6-1.el6) package to work.

This is okay until I try to run email2trac - here I get the error:
-bash-4.1$ email2trac
#Traceback (most recent call last):
  File "/usr/local/bin/email2trac", line 73, in <module>
    from trac import config as trac_config
  File "/usr/lib/python2.6/site-packages/trac/config.py", line 19, in
<module>
    from trac.admin import AdminCommandError, IAdminCommandProvider
  File "/usr/lib/python2.6/site-packages/trac/admin/__init__.py", line 14,
in <module>
    from trac.admin.api import *
  File "/usr/lib/python2.6/site-packages/trac/admin/api.py", line 19, in
<module>
    from trac.util.translation import _
  File "/usr/lib/python2.6/site-packages/trac/util/__init__.py", line 35, in
<module>
    from trac.util.text import to_unicode
  File "/usr/lib/python2.6/site-packages/trac/util/text.py", line 30, in
<module>
    from trac.util.translation import _
  File "/usr/lib/python2.6/site-packages/trac/util/translation.py", line 19,
in <module>
    from genshi.builder import tag
ImportError: No module named genshi.builder

If I install the yum package python-genshi (which gives me genshi
0.5.1-7.1.el6) then email2trac works fine, but then Trac doesn't work, thus:
Traceback (most recent call last):
  File "/usr/lib/python2.6/site-packages/trac/web/api.py", line 441, in
send_error
    data, 'text/html')
  File "/usr/lib/python2.6/site-packages/trac/web/chrome.py", line 833, in
render_template
    template = self.load_template(filename, method=method)
  File "/usr/lib/python2.6/site-packages/trac/web/chrome.py", line 804, in
load_template
    return self.templates.load(filename, cls=cls)
  File "/usr/lib64/python2.6/site-packages/genshi/template/loader.py", line
227, in load
    filename, encoding=encoding)
  File "/usr/lib64/python2.6/site-packages/genshi/template/loader.py", line
265, in _instantiate
    allow_exec=self.allow_exec)
  File "/usr/lib64/python2.6/site-packages/genshi/template/base.py", line
377, in __init__
    self.stream = list(self._prepare(self._parse(source, encoding)))
  File "/usr/lib64/python2.6/site-packages/genshi/template/base.py", line
444, in _prepare
    cls=cls or self.__class__)
  File "/usr/lib64/python2.6/site-packages/genshi/template/loader.py", line
229, in load
    self.callback(tmpl)
  File "/usr/lib/python2.6/site-packages/trac/web/chrome.py", line 797, in
<lambda>
    Translator(translation.get_translations()).setup(template))
AttributeError: 'Translator' object has no attribute 'setup'

Now, I understand that this is not a problem with email2trac, but rather in
my package environment, but I'm trying to figure out a way to get email2trac
(latest) to work with trac (latest)

Have you seen this before? Have you had any experience with fixing this?

Many thanks,

Tom.



--

Tom Knight, MCMI
IT Manager
Division of Biosciences
University College London

What happens:

When creating tickets, email2trac sets the default values for ticket attributes, including the "resolution" attribute. The default value for the "resolution" attribute is "fixed". This leads to the rather strange effect of a new ticket being displayed as: "Ticket #<num> (new defect: fixed)"

What should happen:

email2trac does not set the "resulution" attribute when creating new tickets (that's what trac does when using the web interface). After all, the ticket is not resolved yet. The ticket will then be displayed as: "Ticket #<num> (new defect)

Creating tickets via email works but when an attachment is attached to the mail it will fail with following Tracebacks:

Traceback(most recent call last):
  File "C:/src4trac/email2trac/email2trac.py", line 2689, in <module>
    tktparser.save_email_for_debug(m, settings.project_name, True)
  File "C:/src4trac/email2trac/email2trac.py", line 566, in save_email_for_debug

    message_parts = self.get_message_parts(message)
  File "C:/src4trac/email2trac/email2trac.py", line 2062, in get_message_parts
    filename = self.check_filename_length(filename)
  File "C:/src4trac/email2trac/email2trac.py", line 716, in check_filename_lengt
h
    filemax_length = os.pathconf('/', os.pathconf_names['PC_NAME_MAX'])
AttributeError: 'module' object has no attribute 'pathconf'
fetchmail: MDA returned nonzero status 1
 not flushed

We use python 2.7 and trac 0.12.3 on a windows server 2k8. Can you tell me what I did wrong.