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Ticket Resolution Summary Owner Reporter
#26 fixed Q: Able to collaborate internally on tickets before mailing a response anonymous anonymous
Description

From a customer support perspective can ticket items be collaborated on internally (as they are currently with Trac) and then only at the end a reply specified to the original sender?

If not please consider this a feature request.

Thanks!

#25 worksforme always an attachment in ticket creation bas denis@…
Description

hi bas,

when i create a ticket, i always have an attachment file basje.txt with two lines in (test123 and test1234).

where does it come from ? how can i remove it ?

#24 fixed "ImportError: No module named syslog" on Windows bas michael.th@…
Description

Running email2trac.py under Windows causes the following error:

ImportError: No module named syslog

This happens for Python 2.4.4 as well as 2.5; according to my research the simple explanation is that there is no syslog-module for Python on Windows as there is no syslog...

Attached to this ticket you will find a patch to conditionally load the syslog-module in case it is available on the current platform and to skip it otherwise. This patch is against source:/trunk/email2trac.py.in@189.

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