Custom Query (332 matches)

Hi,

I was wondering if you could tell me how to install this in a windows
environment.

Thanks,
Anand

Hi,

if i set mailto_link in email2trac.config to 1 and receive a email with a german Umlaut (ä,ü,ö) in the subject, i get the following error:

May 14 14:53:00 localhost email2trac: Traceback (most recent call last):
May 14 14:53:00 localhost email2trac:   File "/usr/local/bin/email2trac", line 1140, in ?     tktparser.parse(sys.stdin)
May 14 14:53:00 localhost email2trac:   File "/usr/local/bin/email2trac", line 728, in parse     self.new_ticket(m, component)
May 14 14:53:00 localhost email2trac:   File "/usr/local/bin/email2trac", line 674, in new_ticket     mailto = self.html_mailto_link(tkt['summary'], ticket_id, body_text)
May 14 14:53:00 localhost email2trac:   File "/usr/local/bin/email2trac", line 894, in html_mailto_link     str = 'mailto:%s?Subject=%s&Cc=%s' %(
May 14 14:53:00 localhost email2trac:   File "urllib.py", line 1110, in quote     res = map(safe_map.__getitem__, s)
May 14 14:53:00 localhost email2trac: KeyError: u'\xdc'

I use email2trac with fetchmail + procmail fetching mails from exchange. If i deactivate "mailto_link" everything works fine. Enclosed is a mail header that leads to that problem described above:

Received: from mail.exchange.local ([192.168.0.101]) by mail.exchange.local
 ([192.168.0.101]) with mapi; Wed, 14 May 2008 12:30:38 +0200
From: XXX
To: support 
Date: Wed, 14 May 2008 12:30:37 +0200
Subject: =?Windows-1252?Q?=DCberTestTicket2?=
Thread-Topic: =?Windows-1252?Q?=DCberTestTicket2?=
Thread-Index: AQHIta2Mj/TcnoIsRUu4khLyH1a30A==
Message-ID: <1E80D902A0C956449784BCD6BCDF18157FB6DB62DC@mail.exchange.local>
Accept-Language: en-US, de-DE
Content-Language: en-US
X-MS-Exchange-Organization-AuthAs: Internal
X-MS-Exchange-Organization-AuthMechanism: 04
X-MS-Exchange-Organization-AuthSource: mail.exchange.local
X-MS-Has-Attach:
X-MS-Exchange-Organization-SCL: -1
X-MS-TNEF-Correlator:
acceptlanguage: en-US, de-DE
Content-Type: text/plain; charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0

Is there a possible workaround?

Thanks for the help,

alex

postfix/local[7510]: 29C2939C004: to=<ticket@ffff.de>, relay=local, delay=0.95, delays=0.04/0.
01/0/0.9, dsn=5.3.0, status=bounced (Command died with status 1: "/usr/local/bin/run_email2trac". Command output: TD: saving
 email to /tmp/tmpAQf2AX.email2trac )

Ticket is correctly in the ticketsystem, but the sender gets a undelivered mail back of the mail system.