Custom Query (332 matches)

Hello,

We're using a Trac instance for both internal and customer-facing ticket reports, and want to be able to reply to tickets to send a customer (the reporter on an auto-generated ticket). However, we don't want to use the always_notify_reporter option in Trac, to avoid mailing developers about normal tickets.

Thus, we need a way to mail a reporter about Email2Trac tickets only. I believe the easiest way to do this would be to set a cc field on ticket creation with the email of the reporter. However, to my knowledge a default_cc field in email2trac.conf would not accept a reporter variable.

Could there be an option to automatically add the reporter (which, with email2trac, will always be an email address) to the CC field of any new tickets?

With the latest version of Email2Trac on Windows Server 2008 r2 and Python 2.7.1 (with Windows Extensions installed), I get this error:

Traceback (most recent call last):
  File "C:/.../Email2Trac/email2trac.py", line 2382, in <module>
    logger = setup_log(settings, os.path.basename(settings.project), debug_interactive)
  File "C:/.../Email2Trac/email2trac.py", line 2281, in setup_log
    log_handler = logging.handlers.NTEventLogHandler(logid, logtype='Application')
NameError: global name 'logid' is not defined

The phrase "logid" appears nowhere else in the script. I tried just changing "logid" to 1 and got a different error:

Traceback (most recent call last):
  File "C:/.../Email2Trac/email2trac.py", line 2382, in <module>
    logger = setup_log(settings, os.path.basename(settings.project), debug_interactive)
  File "C:/.../Email2Trac/email2trac.py", line 2281, in setup_log
    log_handler = logging.handlers.NTEventLogHandler(1, logtype='Application')
  File "C:\Python27\lib\logging\handlers.py", line 917, in __init__
    self._welu.AddSourceToRegistry(appname, dllname, logtype)
  File "C:\Python27\lib\site-packages\win32\lib\win32evtlogutil.py", line 35, in AddSourceToRegistry
    "SYSTEM\\CurrentControlSet\\Services\\EventLog\\%s\\%s" % (eventLogType, appName))
pywintypes.error: (5, 'RegCreateKey', 'Access is denied.')

Changing this to a different log type prevents this from happening. Instead of ending on a fatal error, perhaps if Windows logging does not work, default to a local log file instead?

I was trying to setup email2trac with our new trac installation (latest development version), and new tickets were not created for the emails. Then I realized that email2trac was reporting in the syslog that trac version 0.13 is not supported. With a small patch to /usr/bin/email2trac to ignore this, now my tickets are being created (attachments are working too). Are there any reasons (known problems) for not "officially" supporting trac 0.13?

-- Alexander