Custom Query (332 matches)

TD: saving email to /var/tmp/msg.txt
TD: part1: Content-Type: text/plain
TD: part1: filename: None
TD: this part is not multipart
TD: writing part1 (/var/tmp/part1)
TD: Failure sending notification on creation of ticket #10: Can't extract file(s) to egg cache

The following error occurred while trying to extract file(s) to the Python egg
cache:

  [Errno 13] Permission denied: '/var/www/.python-eggs'

The Python egg cache directory is currently set to:

  /var/www/.python-eggs

Perhaps your account does not have write access to this directory?  You can
change the cache directory by setting the PYTHON_EGG_CACHE environment
variable to point to an accessible directory.

Is there a way to provide ticket-related attributes from the email message composed?

What I mean is can I set things like milestone, component, keywords and assign the ticket to someone in particular, all from a single email message?

From a customer support perspective can ticket items be collaborated on internally (as they are currently with Trac) and then only at the end a reply specified to the original sender?

If not please consider this a feature request.

Thanks!